Muhammad Qasim Raza

IT Technical Engineer
Dubai


Profile Views 355

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Last Seen: 06 March 2021 9:44 AM

Skills
Network: Router configurations IP Pool configuration Port forwarding remote access OSI model TCP/IP knowledge Switches Wireless networking DHCP server configuration DNS Server Domain Server ISA Server Software: Visual Basic 6 J2SE
  • Experience
    9 Years
  • U.A.E Experience
    --
  • Industry
    Information Technology
  • Nationality
    Pakistan
  • Visa status
    Employment Visa in UAE
  • Qualification
    Bachelor - BS Hons in Information Technology
  • Driving License: Yes
Other Matching Titles/Position
Industry Titles
Information Technology

Summary of Career

Work Experience (Employment History)

Experience as IT Help Desk

  • Employer

  • From

    12 May 2009

  • To

    15 September 2013

  • Detail

    • Handling Clients calls to entertain the ISP Service issue
    • Handling ADSL technical problems (Connectivity, Browsing, Downloading Issues)
    • Static IP & IP pool configuration
    • DVR Camera setting
    • Remote Service Support
    • Extensive command on CRM and Billing software
    • DSLAM knowledge
    • Handling [email protected] email address for query solution
    • Internet security on wireless access router through MAC filtering & IP based
    • Email configurations in Microsoft outlook 2003, 2007 and 2010 & back-up all e-mail data
    • Resolving any tickets assigned on service help desk ISP Issues

Experience as IT Support Engineer

  • Employer

  • From

    18 September 2010

  • To

    28 October 2013

  • Detail

    • Installing, Configuring and Administering Windows 2000, XP ,Vista, 7, Server 2000 2003, 2008
    • Managing and Maintaining a windows Server 2003,2008 Network Infrastructure
    • Planning Implementing and maintaining windows server 2003,2008 Active Directory
    • Create, delete & modify active directory users (Update user Data)
    • Configured LAN, Remote Printers and Remote Desktops Connectivity settings
    • Handling Domain , Desktop Support , Remote Support
    • Handle up to 100 PC Administration
    • Configure and troubleshoot Wired and Wireless Networks
    • Assembling of new computers and install Operating System according to required software.
    • Configure Modem, Router and Switches
    • Implemented latest software updates, troubleshot and updated software
    • Configuring IP cams (Axis cams)
    • Managing inventory stock using Oracle based ERP
    • Preparing security presentations & taking backup of all important security data
    • Giving presentation to new Employees about software which is running in company
    • Develop Web Site for MIH sister concern Company www.britishkitchens.com
    • Develop MIH Group Web Site (www.mihgroup.ae)

Experience as IT Technical Engineer

  • Employer

    emaratech

  • From

    04 November 2013

  • To

  • Detail

    • Installing and Configuring Various Operating System, applications and Software’s.
    • Meeting with users to determine quality of service and Identifying user needs.
    • Training users on software and equipment usage.
    • Installing, troubleshooting and configuring Border Control & Administrative Applications (Entry/Exit, Vision Core, IQC, EMS, e-Gates & Smart Gates, e-Gate Registration, Smart Gate Registration.
    • Installing, Upgrading, Updating Antivirus Server & Clients and Administering and
    Preparing Live Update Schedule and monitoring Virus Protection periodically.
    • Preparing security presentations & taking backup of all important security data.
    • Installing Passport Verifiers, Boarding Pass Scanners, Omni Key (smart card reader for UAE in departure and arrival counters for immigration purpose at Dubai Airports.
    • Installing, Troubleshooting and managing Entry Exit (Oracle Base Application) Vision (Web Base Application) in departure and arrival counters for immigration purpose.
    • Installing new Face Recognition System and provide technical support to existing system in all Immigration counters at Dubai Airports.
    • Installing and configure new Network printers, Wireless Printers, USB Printers and provide technical support to existing Printers and Copier at Dubai Airports.
    • E-gate Registration application for making of E-gate cards & National ID Activator at Dubai Airports & various locations in DNRD Offices.
    • Installation and configuration of New E-gates at Dubai Airports.
    • E-Gate application which includes Boarding Pass Scanners, Omni Key (smart card reader for UAE National ID card & E-gate card.
    Implementation & Deployment:
    • Installation and configuration of New E-Gates at Al-Maktoum International Airport Dubai
    • Implementation and configuration of face recognition system in all immigration counters a Al-Maktoum International Airport Dubai
    • Implementation and deployment of Vision Core & IQC applications across Dubai airports.
    • Installation and configuration of Next Generation Smart Gates at Dubai Airport Terminal 3
    Other Projects:
    • Coordinate in the project of E-Gates Installation at Al-Maktoum International Airport
    • Coordinate in the project of IRIS Cameras & Passport Verifiers Installation at Al-Maktoum International Airport
    • Coordinate in the project of Next Generation Smart Gates at Dubai Airport Terminal 3

Academic Qualification

Bachelor 09 February 2009

BS Hons in Information Technology
Certifications
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Mentor
Muhammad Shahid

Sales Business Development
Dubai

Last Login: 17 April 2024 6:33 PM
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