Gulshana Bano

Senior Program Coordinator/ Customer Support and Sales Executive
Dubai


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Skills
  • Experience
    5 Years
  • U.A.E Experience
    --
  • Industry
    Management
  • Nationality
    Indian
  • Visa status
    Visit Visa in UAE
  • Qualification
    Bachelor - pHILOSPHY, Psychology, english and POl- science
  • Driving License:
Other Matching Titles/Position
Industry Titles
Management

Summary of Career

1. Managed a Contingent Workforce program that involves many different end-clients means developing a solution that is both agile and innovative


2. Varying needs surrounding Compliance, SLAs and MSAs were all incorporated into this custom designed solution


3. Used SAP Field glass Tool /IPROCURMENT to administer the unexpected / contingent workforce and SOW resources in the best interest of clients


4. Used VMS / CRM technology to control entire phases of Requisition proceedings and also to safeguard supreme, economical, prompt and top quality results


5. Constant telephonic / in-person interaction with company’s MSP suppliers to create, promote & sustain favorable active / working association


6. Used SERVICE NOW based environment and Salesforce tool to track incidents and tickets and provide resolution within given TAT/SLA.


7. Interacted via call/chat to international customers and also handled upselling & cross selling products which included U-verse AT&T Internet / Television / Cell phone packages


8. Migrated traditional landline service into new U-verse cordless / cell phone service & packages along with Direct Television packages


9. Efficiently provided customer service about bills & refund; recommended best service best package to U.S. patrons / customers


10. End to end processing of the fulfillment of contract , renewal requests from EMEA and APAC and UCCI regions, with active INTERACTION with CISCO HIRING MANAGERS and CISCO VP's.


Work Experience (Employment History)

Experience as Program coordinator

  • Employer

  • From

    17 August 2017

  • To

    02 August 2019

  • Detail

Academic Qualification

Bachelor 20 January 2011

pHILOSPHY, Psychology, english and POl- science
Certifications
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