Gurdeep singh bhular
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Summary of Career
Experience as Process Associate
Tata Consultancy Services
14 May 2012
20 December 2013
Designation – Process Associate
Department – Finance & Operations
Process – Credit Card Customer Support
1.Responsible for Handling Citibank Customers Credit Card queries.
2.Verification of the fraud (if any) on Credit Card.
Handling Customer Complaints.
3.Informing Customer about the features on existing cards and upgrading them with new credit card with add on features.
4.Convincing the Customers and Cross Selling.
Responsible for completing targets while handling calls of customer such as taking leads, pitching for loan on Cards.
5.Mentoring the new joiners’.
Experience as Senior Process Associate
Tata Consultancy Services
10 January 2014
25 April 2016
Department – Finance & Operations
Process – US Mortgage Bankruptcy – POC Doc Scrub
1.Responsible for managing a queue of accounts to be processed on the systems for the advisors. 2.Classifying and routing various bankruptcy correspondence from the bankruptcy court.
3.Downloading PDF documents related to the Loan account and redacting critical information of the customer and then submitting the same for POC filing.
4.Arranging all the docs of POC (Proof of Claim) filing for a borrower who is active in bankruptcy.
Process U.S Bankruptcy Loans and verify information on documents needed for the Proof of Claim Filings in Bankruptcy courts.
5.Request any missing documents and verification of received documents.
6.Tracking of documents & keeping regular follow?ups.
7.Maintaining attendance record of the process employees such as Absentees’, Late Logins and sending it to higher authorities.
8.Keeping a track of work assigned & taking counts before EOD.
9.Helping team leaders and managers with MIS reports such as weekly and monthly reports.
10.Updating Master log and keeping a track of work assigned to process employees
Experience as Senior Associate
Tata Consultancy Services
15 May 2016
28 August 2019
Designation – Senior Process Associate Department – Exports Scrutiny Process – Exports Documentation Client - Citibank
Roles and responsibilities
1.Scrutiny of all Export Documents submitted by Citibank Client as per RBI master circular FEMA guidelines.
2.Scrutiny of Invoices, Bill of Lading, Bills of exchange and Shipping Bill as per the RBI guidelines.
3.Making error free Capturing of data provided by customer into core processing system.
4.Performed Compliance and Regulatory check and raising exceptions to compliance for approval.
5.Co-ordinating with internal department like branches, TSP, Compliance Team etc.
6.Checking FIRC'S (Foreign Inward Remittance Certificate) and adjusting the payment against the specific transactions.
Bachelor 01 March 2009
Commerce