Experience as Documentation clerk & customer service

• Employer

  Transguard group

• From

  30 May 2010

• To

  26 October 2014

• Detail

  • Notify customers on arrival of documents and valuable shipment
  • Handing over the documents, issuing Delivery Order and gate pass
  • Handle counter work with cash & credit.
  • Loyalty of customer service
  • Answering phone calls
  • Accepting Valuable shipments
  • Data entry to the system
  • Executing Airway bills
  • Maintaining good customer interpersonal skills,
  • Keep accuracy in every transaction and data
  • High security procedure follows for valuable shipment
  • Participating group security program.
  

Experience as Operations coordinator Sea/Air

• Employer

• From

  30 May 2010

• To

  14 December 2014

• Detail

  • Maintaining files
  • Handling Customer Queries
  • Solving Customer Related issues
  • Checking for Arrivals
  • Coordinating with customers and shipping lines
  • Arranging collection and delivery of documents
  • Arranging collection of DO
  • Clearance of Shipments using E Mirsal 2
  • Coordinating for delivery of shipment
  • Invoicing
  • Issuing Certificate of Origin
  • Handling Transportation
  • Submission of customs documents
  • Issuing DO using Calogi
  
  

Experience as Operations executive

• Employer

• From

  15 December 2014

• To

  18 October 2019

• Detail

  • To follow up on arrival of shipments and collection of documents.
  • To follow up on clearance instructions.
  • To make sure that shipments are cleared and delivered to customers.
  • Process BOE using Mirsal 2 (Dubai trade).
  • Generate Delivery order.
  • Generate cargo transfer.
  • Execute Airway bill using skychain and calogi.
  • Generation and closing of jobs to make sure tasks are completed.
  • Uploading POD.
  • Checking delivery location etc.
  Preparing exit certificate for VAT/Guarantee releases.
  Arranging export invoices