Summary of Career

1. A through professional with over 13+ years of experience in HNI Client Servicing (1800+ customers), relationship management, operations and office management

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2. Worked as a Customer Service Manager with Lodha Group in Dubai for 5+ years.

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3. Currently managing a team of professionals working on The Park (Mumbai) project as Associate General Manager at Lodha Group of Companies, Mumbai

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4. Working as an emerging leader and a part of Hi End customer service team that has turned company’s NPS into positive within a span of 1 year

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5. Working as a part of the team that has broken industry records and collected INR 8,000 Cr revenue for the company in FY 18-19

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6. Have developed policies and procedures for the organization that would maximise revenues and achieve the goal of customer satisfaction

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7. Have streamlined operations and coordinated organizational tasks and strategize counter competition & improvements in all operational parameters

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8. Customer focused, highly successful in building relationships with key decision makers, seizing control of critical problem areas and delivering on commitments

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9. Have managed customer profiling, risk analysis, legalities involved post property sale.

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10. Expertise in working on Ms Office including Excel, Power Point and Word. Have worked on different CRM platforms

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