Srujan Shetty
Dubai
Summary of Career
1. 7+ Years of Experienced Senior administration with a demonstrated history of working in the Hospitality & Retail industry and a successful track record of helping organizations get the best return on their technology investments and using technology as a competitive advantage.
2. strong background in both Business development and Infrastructure across different locations specialized in building IT strategy Analytical Skills, ERP Software like Microsoft NAV and Point of Solution(LS Retail, Future POS), HR Software’s, IT Service Management, and Systems Engineering. Strong information technology professional with a Master's degree.
3. Good hands on experience on developing MIS reports using Microsoft Power BI
4. Good hands on experience on defines application problem by conferring with Management and Develops solution by preparing and evaluating alternative workflow solutions.
5. Good hands on critical IT setups, remote support to local and international users, client-side projects, providing end to end support to end customer/vendor/end-user interaction on Business requirements.
6. Ability of handling 300-500 users with team coordination. Good team player.
7. Active participation as technical resource communicates technical knowledge & recommendations professionally & appropriately to customers. Analyses determine & manage most cost-effective method of product implementation.
8. Strong R&D skills along with Troubleshooting and problem-solving skills.
9. My specialties are leadership, project management, product management, business analysis, process improvement/reengineering, technology evaluation
10. Setting up new users' accounts and profiles, configuring passwords and dealing with password issues
Experience as IT Assistant Manager
Nandos
01 May 2017
31 August 2019
Managing the IT Department of Nandos UAE including Software and Infrastructure
• Work with the broader IT team and external partners and suppliers on problem management across all IT
systems.
• Full management and support of the company hardware including PC, MAC, Windows mobile, apple
mobile devices and surface pro tablets
• Maintain asset records of hardware and software for compliance and audit control
• To manage and drive various IT projects throughout the business sometimes multiple projects at once.
• Planning and undertaking regular and scheduled maintenance upgrades.
• Conducting regular health checks on computer equipment and PC.
• Responding to IT maintenance issues as well as the servicing.
• Close collaboration with vendors and computer users to determine the nature of any problems.
• Managing stocks of various office equipment, when needed replacing the hardware in the entire
branches.
• Testing and evaluating new applications and software.
• Support various applications implemented in the entire organization also Provide technical and
functional support
• Documenting and maintaining current inventory of IT assets used by all users on on-going basis.
• Install and support LANs, WANs, network segments, Internet, and intranet systems.
Master 01 June 2014
Masters of Technology- Calorx Teachers University