Osama
Store Manager
Dubai
Summary of Career
1. Supervise delivery of prompt & courteous customer service including repair & jewelry resize.
2. Conduct meetings with sales staff motivating them to give the 100% of their abilities.
3. Complete store administration and secure compliance with policies and procedures
4. Reach sales targets and manage the boutique in order to achieve sales objectives & KPI’s.
5. Manage sales transactions, stock order/transfer, inventory, exchange and watch repair.
6. Maintain high level of customer care, store security and meet all mall standards.
7. Handle all issues that arise from staff, customers and suppliers.
8. Arrange daily meeting to delegate tasks, objectives and promotion information.
9. Inspect and ensure the proper operation of security cameras and alarms
10. Provide excellent customer service and cultivating relationship with regular customers & VIPs.
Experience as Store Manager
01 June 2016
30 July 2019
Duties & Responsibilities:
•In charge of 2 retail stores, work force of 8 and monthly turnover of 200,000 USD.
•Supervise delivery of prompt & courteous customer service including repair & jewelry resize.
•Inform customers of the quality, stone type, weight, cuts & other features of jewellery pieces.
•Correct store issues from internal theft, customer complaints to poor employee’s morale.
•Conduct meetings with sales staff motivating them to give the 100% of their abilities.
•Inspect and ensure the proper operation of security cameras and alarms.
•Handle all issues that arise from staff, customers and suppliers.
Key Achievements:
•Acquired the title of “Best Employee” in 2018 as a result of excellent customer feedback.
•Expanded the sales team from 5 to 8 & couched 2 entry-level salesmen to supervisors.
•Secured dramatic improvements in inventory control, maintaining 98% accuracy.
•Achieved sales targets consistently by 100% between 2017, 2018 and 2019.
Experience as Boutique Manager
01 October 2007
30 January 2016
Duties & Responsibilities:
•Supervise a 50 sq. m showroom, 3 employees and a monthly target of AED 400,000.
•Complete store administration and secure compliance with policies and procedures.
•Maintain high level of customer care, store security and meet all mall standards.
•Manage sales transactions, stock order/transfer, inventory, exchange and watch repair.
•Reach sales targets and manage the boutique in order to achieve sales objectives & KPI’s.
•Arrange daily meeting to delegate tasks, objectives and promotion information.
Key Achievements:
•Awarded 2 times "Salesman of the month" and promoted to Boutique manger in 1 year.
•Played key role in overall store performance, boosting it from rank 10 to top 3.
•Increased sales volume by 40% by exploring new sales pipelines such as embassies (Italian, French) oil companies (ADCO, ADMA) government (Abu Dhabi Police, Royal Guard, Etihad Airlines).
•Launched a new brand "JOJO Watch" and exceeded target by 40% for 3 months in a row.
•Represented the company in several exhibitions "The International Jewelry & Watch Show" from 2008 to 2014 and "Dubai International Jewelry Week" in 2009.
•Assisted in the launch of a new branch in Makah, Saudi Arabia in 2010.
Experience as Client Advisor
01 April 2004
30 September 2007
Duties and Responsibilities:
•Run the cash register together with refunds and exchange.
•Manage stock order, transfer, displays merchandising and inventory.
•Prepare daily sales report and deputize the manager when he is not in duty.
•Assist the customers with shoe choices, sizes and styling in a friendly & efficiently manner.
•Provide excellent customer service and cultivating relationship with regular customers & VIPs.
Key Achievements:
•Boosted sales volume by approaching VIP customers and working overtime shifts as necessary.
•Assisted the store team in driving sales growth by 35%, in 2004 vs. 2003.
Bachelor 30 June 2001
Business Administration