Sohel Akhtar Shaikh
Key Account manager
Sharjah
Summary of Career
1. Giving service to the customer and enchaining them for more transaction and provide services for any problem related issue.
2. Responsible for getting enrolment done of merchants and coordinating with various partners
3. Responsibility of 100+ employee in a group, coordinate for various Team leaders (sales and operations)work
4. Sign up for retail Merchants (Point of Sale and Card machine) M Cards and Emi Cards Login with the various merchants Documentation and Installation process
5. To deliver on key Organization & Functional metrics Publish regular MIS and dashboard
6. Giving training to the team members regarding how to use cards and communicate with the Merchant
7. o-ordination with multiple technology partners for production support and system enhancements
8. • Handling DSA (Distributors) regarding cash at POS, M card and Emi card.
9. Activation of merchant parameters Scheme code creation
10. Handling merchant issue .I.e (transactions not happen in terminal, machine is not working etc)
Experience as Project manager
15 September 2016
31 December 2016
• Identifying the Sites, Verifying and sourcing it for ATM deployment.
• Site Short listing and Takeover of sites with required stimulated parameters
• Single point of Contacts for Agreements/LOI process request or any such related to site
Takeover with inputs from local legal
• Deciding onto to Vendor and Parameters for TIS (Total Implementation Services) work.
• Responsible for Asset delivery coordination after taking the report inputs from Procurement
team.
• Responsible for coordination on end to end delivery of Assets at sites in stimulated time
frame as per process.
• Responsible for following up with TIS vendor on daily basis on the status for sites with
Work in progress status.
• Responsible for taking necessary actions with remedy on TIS related issues that arise during
progress.
• Responsible for maintaining the reports in every aspects of task ran through.
• Responsible for Site Visit wherever necessary across India
• Responsible for Coordination with Vendors, TIS and Landlord & Handling a team of Local
Representatives
• Providing payments to Landlords for approved rental sites.
• Clearing possession for sites with land lords.
• Building a good and professional work relation with the landlords and Franchisee.
• Single Point of Contact for land lords and Franchisee’s regarding any issue related to
various sites for ATM. (Electricity bills, UPS, VSAT, Power issue, DB box, etc.)
• Documentation for the approved sites.
• Responsible for solving the critical issues related with site by coordination for the same with
the respective stake holders.
• Responsible for Quality Management & Data Management.
• Taking care of Audits pertains to TIS work & Assets setup at Site
Experience as Keys Account manager
10 January 2017
31 December 2019
1- Giving service to the customer and enchaining them for more transaction and provide services for any problem related issue.
2 interactive to the client.
3. Receiving feedback on the services provided
4. Handling DSA enquiry to the mail and phone call
5. Daily share the MIS report to the corporate
Bachelor 06 May 2011
I had completed my graduation in bachelor of arts and specialists of economics