Muhammad Salman Khan Jalil
Islamabad
Summary of Career
1. Research and identify solutions to software and hardware issues.
2. Ask end users targeted questions to quickly understand the root of the problem.
3. Track computer system issues through to resolution, within agreed time limits
4. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
5. Provide prompt and accurate feedback to end users.
6. Prioritize and manage several open issues at one time.
7. Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
8. Document technical knowledge in the form of notes and manuals.
9. Coordinating office activities and operations to secure efficiency and compliance to company policies.
10. Management of office equipment.
Experience as Freelancer
Freelance
01 March 2019
To date
Google Sheet and Excel Sheet.
Experience as IT Support
TelcoNet
15 October 2012
15 February 2019
Provide technical support to end users.
Experience as PHP Developer
Astute Solutions
05 September 2011
05 October 2012
working on maintenance of website.
Matric 01 March 2004
CompletedIntermediate 01 March 2006
CompletedBachelor 01 March 2011
Completed