Rohan Vapaliya
IT Support Engineer
Surat
Summary of Career
1. Assist students using software and equipment in the computer lab.
2. Plan computer lab instruction for individual student's needs or as requested by classroom teachers.
3. CCTV Normal installation and Monitoring Data, backup.
4. Bio metric system (Card, Face, Finger) Enrolling, Editing, Backup, Restore.
5. Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines Maintain passwords, data integrity and file system security for computing environment Identify and repair hardware and network connectivity issue.
6. Knowledge of Service Desk software (Talking staff / Clients through a series of action either face to face or over the telephone to help set up systems or resolve issues.)
7. IT request ticket generation and assign to responsible technician. ? Respond to telephone calls, instant messages, email and personnel requests for technical support.
8. Coordinate and maintain a log of request activities of the Help Desk, be able to prioritize service requests according to importance.
9. Provide basic desktop support for hardware, peripherals, and network access. ? Assist in technical upgrading and maintaining of entire desktop systems.
10. Support in testing and deployment of new applications and systems. ? Preventive Maintenance such as server disk space & memory monitoring ? Used remote software to handle all help desk and technical support issues.
Bachelor 22 December 2009
Bachelor in Computer ApplicationIntermediate 01 August 2005
Information Technology and Electronic System MaintainIntermediate 22 October 2007
MCSE ( Microsoft Certified System Engineer )Other 03 March 2020
ITIL v4 Foundation Certificate in IT Service Management