Summary of Career

1. Installs, configures, and troubleshoots desktop systems, workstations, servers, and network issues in a heterogeneous environment

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2. Provide initial response and manage problem resolution process for outages and problems

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3. Supports server, network, and desktop based software and applications

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4. Provides day-to-day technical support to employee’s desktop systems software & hardware

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5. Install new / rebuild existing servers/computers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements

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6. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies

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7. Maintain data center environmental and monitoring equipment. Perform periodic performance reporting to support capacity planning

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8. Expert knowledge of Windows Server systems, Windows OS, Microsoft Office Suite and Application systems that support Management

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9. Ability to analyze problems, including root-cause analysis, and provide clear recommendations

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10. Own and Lead IT Projects. Ensure precise execution of IT Project throughout the complete Project lifecycle

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