Saif Khan
(Job Seeker - Active)
Certified Service Advisor
Thane
Summary of Career
1. To Take details of vehicle history and faults, provide customer with an estimate of time and cost, on completion of work ensure customer understands all work carried out and deal with any concerns or complaints
2. Check invoices, ensure accuracy and explain to the customers any additional cost and warranty information
3. Pro-actively communicate with customers if additional work is required, explain safety, cost and time impact.
4. Plan all jobs effectively to optimize workshop utilization, offer additional services to customers when the workshop not working to capacity
5. Open job cards, (standard and warranty), to co-ordinate with Team Leaders from the workshop ensuring that information is accurate and any special requirements are identified.
6. To Maintain an accurate database of customer information to aid in product recall and marketing campaigns
7. Observe all guidelines, instructions and conditions laid down by the law, the authorities and the manufacturer with regard to customer advice
8. Detects problems by listening to customer complaints ; clarifying description of problems; taking test drives; checking vehicle maintenance records; examining service schedules.
9. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
10. Develops estimates by costing materials, supplies, and labor; calculating customer's payment
In 2017-2018 i have achieved highest CSI score through out my Dealership.
Completed CSA (Certified Customer Service Advisor) from Mercedes Benz India in 2018
Achieving Highest No of Tires Sold in 2018 Q2 Achieving Highest No of Tires Sold in 2019 Q1
Experience as Certified Service Advisor
Autohangar India Pvt Ltd
01 February 2016
To Take details of vehicle history and faults, provide customer with an estimate of time and cost, on completion of work ensure customer understands all work carried out and deal with any concerns or complaints
Pro-actively communicate with customers if additional work is required, explain safety, cost and time impact.
Plan all jobs effectively to optimise workshop utilisation, offer additional services to customers when the workshop not working to capacity.
Open job cards, (standard and warranty), to co-ordinate with Team Leaders from the workshop ensuring that information is accurate and any special requirements are identified.
I am responsible for Decision making of warranty services and warranty parts according to many factor such as vehicle warranty mileage, manufacturing year, the service performed and the part is being replaced and the condition of the vehicle.
Most of the Customer concern and problems can be solved over the phone I worked as a support engineer the phone or via email for any customer concerns and doing that by using online tools and programs that shows information about vehicle status and vehicle faults and use that to solve the concern
Experience as Service Advisor
GN Automotive Pvt Ltd
02 January 2015
21 January 2016
Detects problems by listening to customer complaints ; clarifying description of problems; taking test drives; checking vehicle maintenance records; examining service schedules.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge.
To Maintain an accurate database of customer information to aid in product recall and marketing campaigns.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment.
Bachelor 01 June 2015
Mechanical EngineerMatric 01 June 2007
SSC