Skills
MS Excel
MS Word
MS PowerPoint
Customer service skills.
Ability to Learn ans Support new applications ans systems
Leadership
Task Prioritisation
Profile Details
Experience
5 Years
U.A.E Experience
Fresh
Industry
Others
Nationality
Indian
Visa Status
Not Applicable
Qualification
Bachelor - Mechanical Engineer
Driving License
Indian License LMV
Industry Titles
Others
Summary of Career
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To Take details of vehicle history and faults, provide customer with an estimate of time and cost, on completion of work ensure customer understands all work carried out and deal with any concerns or complaints
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Check invoices, ensure accuracy and explain to the customers any additional cost and warranty information
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Pro-actively communicate with customers if additional work is required, explain safety, cost and time impact.
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Plan all jobs effectively to optimize workshop utilization, offer additional services to customers when the workshop not working to capacity
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Open job cards, (standard and warranty), to co-ordinate with Team Leaders from the workshop ensuring that information is accurate and any special requirements are identified.
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To Maintain an accurate database of customer information to aid in product recall and marketing campaigns
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Observe all guidelines, instructions and conditions laid down by the law, the authorities and the manufacturer with regard to customer advice
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Detects problems by listening to customer complaints ; clarifying description of problems; taking test drives; checking vehicle maintenance records; examining service schedules.
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Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
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Develops estimates by costing materials, supplies, and labor; calculating customer's payment
Resume / CV
Premium Access Required
Only premium members can view CVsAchievements
Highest CSI Score
In 2017-2018 i have achieved highest CSI score through out my Dealership.
Mercedes Benz India
Completed CSA (Certified Customer Service Advisor) from Mercedes Benz India in 2018
Achievement
Achieving Highest No of Tires Sold in 2018 Q2
Achieving Highest No of Tires Sold in 2019 Q1
Work Experience
Certified Service Advisor
Autohangar India Pvt Ltd
01 February 2016 —
To Take details of vehicle history and faults, provide customer with an estimate of time and cost, on completion of work ensure customer understands all work carried out and deal with any concerns or complaints
Pro-actively communicate with customers if additional work is required, explain safety, cost and time impact.
Plan all jobs effectively to optimise workshop utilisation, offer additional services to customers when the workshop not working to capacity.
Service Advisor
GN Automotive Pvt Ltd
02 January 2015 —
21 January 2016
Detects problems by listening to customer complaints ; clarifying description of problems; taking test drives; checking vehicle maintenance records; examining service schedules.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge.
Academic Qualification
Bachelor
01 June 2015
Mechanical Engineer
Matric
01 June 2007
SSC
Certifications
Posts & Jobs Matching Titles / Positions
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