Muhammad Omer
(Job Seeker - Active)
Information Technology
Sharjah
Summary of Career
1. IT Administrator
2. • Strengthening the IT infrastructure through to implementing new technologies
3. • Installation and configuration of Windows Server
4. • Manage IT budgets and expenditure on hardware and software
5. • Managing the internal & hosted network infrastructure including firewalls, servers, switches and telephony
6. • Provide maintenance, technical support and troubleshooting of desktop computers, printers, telephones and other devices to ensure effective use of technology resources by the company.
7. • Participate in the effective operation of the IT Help Desk by taking requests, tracking work tickets, maintaining equipment inventories.
8. • Train help desk staff on operational procedures and troubleshooting techniques.
9. • Maintain the security of client computers and data by ensuring operating system updates and virus protection are installed as well as finding and eliminating malicious applications
10. • Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
In the existing company, successfully implemented the office 365 server. The main reason for implementing the office 365 application and replacing it with the exchange server as it is the Saas based application. Over all it reduces the physical infrasture cost of the company.
Earned CPD certified diploma from shawacademy
Experience as Project Manager Technical
Infinnova Technologies FZC
06 February 2012
22 October 2014
• Responsible for managing assigned IT projects throughout the SDLC.
• Worked with programmers and off-site consultants to ensure client project deliverables
• Responsible for the web content and digital marketing of the project
Experience as IT & System Administrator
High Achievement Institutions, Lahore - PAK
10 November 2014
01 September 2016
• Manage information technology and computer systems
• Plan, organize, control and evaluate IT and electronic data operations
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations
and appraising their performance
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security and control structures
• Handle annual budget and ensure cost-effectiveness
• Responsible for delivering vibrant and engaging lessons within the framework of the School’s
education program.
• Identifying when students in a class have not achieved mastery of a specific skill or concept.
• Contributing to the design, delivery, and future planning and development of the school’s IT curriculum.
• Maintaining an inventory of computer equipment.
Experience as Senior IT help desk executive
Marc Group of Company
04 October 2016
15 January 2019
• Handles Identity and Access Management; provisioning, supporting, and disabling user accounts and profiles
• Provide established on-call technical support using a rotational schedule
• Support end-users with the application, computer, desk phone, printer and basic network related issues following
established policies, processes, and procedures
• Install workstations, laptops, printers and other desktops related equipment as directed by service request tickets,
including asset tracking and systems monitoring
Server Management
(Installation, Backups and
Upgrading)
Office 365 installation &
Configuration.
Technical writing –
Training Manuals
Project Management
Desktop & End-user Support
Wireless Network
Configuration & Installation
MS Office Proficient
Project
Management/Coordination
End-user Support
Windows Ops installation &
Configuration
System Administration Project Scope/planning
Document Processing
Trouble shooting & Problem
Solving
ERP & Application
Software installation
Project Budgeting
Data Collection, Analysis, &
Processing
Communication & Customer
service skills
Administration
/Management
Project Documentation /MIS
Database Management &
backup
Remote Desktop Support Content Management
Agile Project Mgt Tech (Scrum
& Sprint Planning)
• Assist in moving desktop equipment to different locations
• Responsible for supporting desk phone devices and management software
• Works cohesively with fellow team members, management, escalation points, and vendors to ensure the right
solutions are implemented and sustained
• Prepare daily and monthly reports in order to coordinate and follow up the resolution for open/pending incidents
Experience as IT Administrator
Newcastle institute llc
04 February 2019
30 April 2020
Strengthening the IT infrastructure through to implementing new technologies
• Installation and configuration of Windows Server
• Manage IT budgets and expenditure on hardware and software
• Managing the internal & hosted network infrastructure including firewalls, servers, switches, and telephony
• Provide maintenance, technical support and troubleshooting of desktop computers, printers, telephones and other
devices to ensure the effective use of technology resources by the company.
• Participate in the effective operation of the IT Help Desk by taking requests, tracking work tickets, maintaining
equipment inventories.
• Train help desk staff on operational procedures and troubleshooting techniques.
• Provide training on new hardware and software applications.
• Maintain the security of client computers and data by ensuring operating system updates and virus protection are
installed as well as finding and eliminating malicious applications
• Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and
other systems.
Master 01 June 2005
Master of Information TechnologyMaster 18 June 2015
Master of Science in Project Management