Experience as Senior E-commerce Executive

• Employer

  Cresset Technologies (Private) Limited

• From

  05 January 2021

• To

  28 February 2023

• Detail

  Managing complete online presence of number of high-End designer of Pakistan
  ( including Ansab Jahangir, Zainab Salman & Tahra by Zainab Chottani )
  Manage end-to-end online operations including Picking, Packing, Shipping &
  Last-Mile Delivery & WH management.
  Coordinating & participating with the Sales, Marketing team & other departments
  on all on-the-ground and online events.
  Monitor and report to the CEO on all the E-Store activity including sales, return,
  performance analytics, changes, and updates.
  Managing Facebook Ad campaigns with the marketing agency & briefly discussing
  the increase in sales & improvements
  Resolve the customer issue with respect to outfits Coordination with production
  team to update customer concern.
  

Experience as Manager Customer Care

• Employer

  Dari Mooch

• From

  08 October 2020

• To

  25 August 2021

• Detail

  Implementation of CMS portal for complaints and data collection.
  Enhancement of quality assurance conducted Training session and ongoing
  guide line.
  Feedback Team created for customer feedback and up selling to enhance
  the sales.
  Giving the analytical report to R&D department for improvement of products.
  Managing customer service teams, processes, and polices.
  Enhancement of customer satisfaction and coverage.
  Ensuring consistently high levels of customer excellence at all times.
  Actively identifying areas where processes and systems can be improved so
  that costs can be saved or revenue increased.

Experience as Sales Analyst Specialist

• Employer

  Rivaj Cosmetics - SJS International Traders Pvt Ltd (SJS)

• From

  02 December 2019

• To

  16 December 2020

• Detail

  Develop headcount tracking reports in order to measure sales productivity &
  provide assistance to sales management in resource allocation decisions.
  Analyzing and providing advice on how to improve the following: mystery shops,
  store performance, category performance, and geographical area performance.
  Manage and control contract pricing, and provide assistance with the
  development of pricing models Collaborate and provide analytical support to
  the Buying Team.
  Provide effective and actionable data to sales team in order to identify and
  realize all potential sales opportunities

Experience as AL FARDAN EXCHANGE L.L.C DUBAI - Front line Associate/ Teller

• Employer

  Alfardan Group

• From

  01 February 2019

• To

  30 November 2019

• Detail

  Process Corporate Transactions for corporate customers and salary (WPS).
  Processing customer deposits, withdrawals, and payments.
  Change Currencies of different countries against Dirham or vice versa.
  Process transactions related Credit Card, Utility Bill Payments, & Tickets etc.
  Maintain Cash in morning and tally at the day end

Experience as BILLIN ANAYLST -ACCOUNTANT - AS A PART OF HR MANAGEMENT TEAM EXECUTIVE -BACK END CUSTOMER SUPPORT SPECIALIST - SUPPORT CENTER

• Employer

  Jazz Veon

• From

  27 March 2013

• To

  16 January 2019

• Detail

  Billing Analyst
  Nation Wide Intra Dept. Coordination for escalated issues.
  Escalating issues regarding different offers to Helpdesk, Operations team,
  Quality Assurance & Standardization team.
  Verifying and processing of complaints related to wrong deductions faced
  by customers.
  Highlighting the issues observed frequently prevailing related to query.
  Highlighting the abnormality which cause increase in extra workload.
  Making shift report related to overall workload processed by team members.
  PAKISTAN’S LEADING
  TELECOMMUNICATION COMPANY (JAZZ)
  Managed financial information, coordinating with other accounting staff.
  Reviewed documents and input information accordingly, ensuring all information
  was accurate.
  Identified and fixed accounting mistakes on all forms.
  Verifying and processing of complaints related to wrong transactions processed
  by retailers more specifically related to postpaid subscribers.
  Maintaining the record of posting done from month to date on daily basis.
  Reconciling the work done on daily basis and updating/maintaining the records.
  ACCOUNTANT
  Analyzing Candidates CV’s and making Secludes with respect to Test and
  Interviews.
  Informing Eligible candidates via call.
  Conducting Test.
  AS A PART OF HR MANAGEMENT TEAM EXECUTIVE
  Customer Service officer- Network Complain Unit
  Customer Service officer- Investigation and Resolution Unit
  Worked in Mobile Number Portability (MNP)
  Worked in Mobile Service Point (MSP)
  Contact center Agent