MOHAMMED FAZALULLAH LAEEQ
(Job Seeker - Active)
Project Management
Sharjah
Summary of Career
1. Teknip Manpower Services March 2019 - March 2020 (1 Year) Technology Project Manager - IT PMO -Third Party - First Abu Dhabi Bank (FAB)
2. Hong Kong Shanghai Banking Corporation (HSBC) Specialist (Project Management Office) (Mar 2014 – Sep 2018)
3. Hong Kong Shanghai Banking Corporation (HSBC) Assistant Manager Assessment and Improvement – HTS Quality (Dec 2011 – Mar 2014)
4. Hong Kong Shanghai Banking Corporation (HSBC) Assistant Manager Business Support – Change Delivery and Business Support (Jul 2011 – Dec 2011)
5. Hong Kong Shanghai Banking Corporation (HSBC) Business Analyst IT Value Cost Challenge (Worked in the UK for 3 months for IT Value project) (Jul 2010 – Jul 2011)
6. Hong Kong Shanghai Banking Corporation (HSBC) Assistant Manager Migrations and Capacity Management (Nov 2007 – Jul 2010)
7. Hong Kong Shanghai Banking Corporation (HSBC) Management Information (MI) Assistant –Resourcing (Nov 2006 – Nov 2007)
8. Hong Kong Shanghai Banking Corporation (HSBC) Customer Service Executive (CSE) – Telephone and Internet Banking Specialist (Feb 2006 ‐ Nov 2006)
9. Apollo Health Street Limited (AHSL) Jan 2005 – Feb 2006 (1 Year) Senior Executive – Accounts Receivable (AR) – Medical Billing
10. None
Have led the movement from H1 Babukhan to H1.1 Raheja IT Park by coordinating with various departments like IT Systems, Telecoms, Facilities, Compliance, Transport, etc. Ensured that the complete transition of more than 2600 staff happened seamlessly and in time with no impact on business.
: Identify and ensure a heightened risk management of services provided, in the event of failure. Improved critical system performance by 39 per cent, improved risk management and transparency to service issues, and improving reliability of services that are most important to the business driving increased customer satisfaction.
Experience as Technology Project Manager - IT PMO
24 March 2019
23 March 2020
Third Party - First Abu Dhabi Bank (FAB)
>> Managed strategic Global Business Services project by leading cross functional teams – delivery partner KPMG along with internal stakeholders from Strategic Vendor Management SVM, Group Corporate Services (GCS), Compliance, HR, Business Continuity Management (BCM), Corporate Governance, Finance and Tax, Treasury, IT Risk, Group IT, IT Security and Business Management.
>> Achieved savings of AED 215K by proposing change in the approved funding model.
>> Worked with compliance officers across all global locations to comply with international regulations for Technology outsourcing.
>> Contributed towards successful implementation of projects for T24 R18 upgrade, IT Risk Remediation (Phoenix) and Beehive.
Experience as Specialist (Project Management Office)
24 March 2014
14 September 2018
>> Champion for Clarity Portfolio and Project Management tool for Resource, Time, Project and Financial Management.
>> Gather requirements, take sign off, initiate, plan, organize and control all activities associated with the assigned projects of varying sizes including HSBC Flagship projects.
>> Provide recommendations to management on type and number of resources required to complete assigned projects.
>> Solicit and obtain management authorization for development, documentation and implementation of new features and IT related systems as well as maintenance and support of existing systems.
>> Manage and establish KPIs, strategy execution, communication and track order book.
>> Monitor finance and resources, align budgeting and recharge processes.
Experience as Assistant Manager Assessment and Improvement – HTS Quality
01 December 2011
24 March 2014
>> Oversee assessment of service quality performance across HSBC, identify areas of improvements, drive continuous improvement based on data analysis and observed trends.
>> Led cross‐functional teams to deliver business impact in a timely manner by leading conference calls; collaborate with business partners to measure business performance.
>> Connect Customer Insights to performance for Technology, Operational Processes, Facilities, and Third Party.
Experience as Assistant Manager Business Support
11 July 2011
01 December 2011
>> Worked as liaison between IT Operations – Service Delivery (ITO‐SD) and internal support functions of Global Technology (GLT) and Global Resourcing (GR). Generated reports for tracking Process improvements.
>> Worked as Executive Assistant to Head of IT Operations, Service Delivery as additional responsibility.
Experience as Business Analyst IT Value Cost Challenge
12 July 2010
11 July 2011
(Worked in the UK for 3 months for IT Value project)
>> Analysed how recharge figures are made up ‐ for applications, desktops, Blackberries, etc.
>> Produced reports and proposals based on findings.
>> Identified opportunities for recharge reductions by challenging service owners on storage, resilience, contingency, development environments, etc.
Experience as Assistant Manager Migrations and Capacity Management
14 November 2007
12 July 2010
>> Provided high quality planning solutions by creating and maintaining a dynamic database of migrations/ remigrations along with other databases which involved regular data collation, this acted as a decision support system.
>> Liaised with Business Area (BA) Project Manager and all other key stakeholders to implement migration(s) and ensure accuracy, completeness and consistency of documentation.
>> Set up, chaired and circulated the minutes (with support from BA Project Manager) weekly/periodic migration minutes for all migrations handled.
Experience as Management Information (MI) Assistant –Resourcing
14 November 2006
12 November 2007
>> Maintained statistics and generated various MI reports like Lost Hours, Attrition, etc. at Site Level and catered to the requests of Senior Management and worked closely with the central teams to prepare half hourly forecast reports.
>> Liaised with the Business Area for all service related issues to ensure optimum use of resources to meet the Service Level Agreement (SLAs).
>> Monitored Agent & Agent group adherence, correcting any aberrant situations and identified issues in resource allocation and overall operational performance.
Experience as Customer Service Executive (CSE) – Telephone and Internet Banking Specialist
06 February 2006
15 November 2006
>> Have taken in bound calls from UK customer banking with HSBC and specialized in resolving Internet Banking queries for both personal and business customers.
>> Involved in cross selling HSBC Banking products like Insurance, Credit Cards, Mortgages and Loans.
>> Mentored new hires and transitioned representations for Business & Personal Internet Banking.
Experience as Senior Executive – Accounts Receivable (AR) – Medical Billing
03 January 2005
03 February 2006
>> Prepared strategy and road map to resolve accounts receivable and allocated / assigned claims to team members.
>> Coordinated with quality team for updates and process changes and ensured adherence to the compliance policies and procedures.
>> Coordinated with business analyst team for status on payments/denials of medical claims.
>> Generated reports for tracking aging and high dollar claims, forecasted cash collection and client reporting.
Master 30 March 2001
MASTER OF COMPUTER APPLICATIONS (MCA)Bachelor 27 March 1998
BACHELOR OF SCIENCE (BSc) (Mathematics, Statistics & Computer Science)