Experience as System Integration Engineer-Cloud

• Employer

• From

  01 April 2019

• To

  30 September 2019

• Detail

  • Providing 2nd and 3rd line of support and supervise the 1st line of the support team.
  • Handling escalated customer issues about Office 365 applications and the MS SharePoint.
  • Deliver collaborative and enrichening one-on-one remote sessions to Future Eye customers.
  • Support Microsoft Cloud products with a specific focus on MS 365 and Office 365.
  • Receiving and resolving incoming calls and e-mails directly from customers regarding Office 356 services and the MS SharePoint.
  • Attending escalation and high technical calls.
  • Documenting tickets, status, follow the internal process and policies of Future Eye support.
  • Drive technical engagements to achieve a high level of customer satisfaction.
  • Communicate issue status to customers via telephone, written correspondence, or electronic service in a timely fashion.
  • Work with Microsoft distributes as Future Eye is a partner to get the best prices of the Microsoft license.

Experience as IT Specialist

• Employer

  Rameda Pharmaceuticals

• From

  01 January 2008

• To

  01 January 2012

• Detail

  • Support computer users (hardware, software and networking tools and working to develop, test, install, configure and troubleshoot computer hardware and software).
  • Establishing and Work on the Attendance and Access Control System.
  

Experience as Network Engineer

• Employer

  Rameda Pharmaceuticals

• From

  01 January 2012

• To

  31 December 2013

• Detail

  • Day-to-Day operations, technical support, and associated activities for the network switches, routers, WIFI and voice systems
  • Manage a surveillance system (CCTV Cameras).
  • Manage Attendance and Access Control System.
  • Responsible for the effective installation, configuration, operation, security, and maintenance of the Company’s data and telecommunications systems, hardware, software and related infrastructure.
  • Implementation, and support of the organization's core networking and communications infrastructure including LAN, WAN, WLAN, VLAN and VPN.
  • Secures the Company’s global network by selecting, implementing, and monitoring the performance of network security tools such as firewalls and VLANs.
  • Diagnoses analyze and troubleshoot hardware, software and network issues.
  

Experience as Infrastructure & Technical Support Supervisor

• Employer

  Rameda Pharmaceuticals

• From

  01 January 2014

• To

  31 December 2015

• Detail

  • Management of the data, voice and wireless Infrastructure along with Network Administration.
  • Provided support for Services, Servers (Virtual & Vesicle) and the network equipment in the Data-Centers.
  • On the job support provided for training and implementation of the team engineers.
  • Accountable for daily operational support services in terms of hardware, applications, network, data backups, mail administration etc.
  • Successfully led IT Infrastructure Project implementation for both Data & Voice involving the in-house team, a network and system integrates for the HQ.
  • Help the support team for troubleshooting, optimize, and maintain existing computers in the organization as well as the set-up for new workstations.

Experience as IT Section head

• Employer

  Rameda Pharmaceuticals

• From

  01 January 2016

• To

  31 March 2019

• Detail

  • Led ICT Operations and Infrastructure Management for all divisions of Rameda Pharma.
  • Management of Microsoft environment and firewalls along with System Administration.
  • Successfully Implemented Office 365 and Windows 10 up for all Employees.
  • Assisting the BT Director for Evaluate, execute and Set performance goals for career development to all the infrastructure team and the performance review.
  • Consummate with the IT team and the BT Director to develop SLOs for Rameda’s employees.
  • Responsible for end-to-end Project Management ensuring effective planning and execution of all project lifecycle activities.
  
  • Prepare Project Management Plan, manage, develop the team and continuously track and report progress to The BT Director.
  • Ensure quality deliverable for the business, follow and recommend quality improvements for the infrastructure team.
  • Manage relationship with vendors and ensure invoices and the payments cleared on time.
  • Managed daily operations including systems, and Infrastructure support as per business requirements
  • Assist the BT Director to determines the cost-effective IT procurements, negotiating and monitoring SLA contracts performance.
  • Manage and ensure the optimal operation of all network hardware and equipment, UPSs, and so on.
  • Coordinates the installation and maintenance schedule for technicians. Relies on extensive knowledge and professional discretion to achieve goals.