Summary of Career

1. In depth knowledge of Hardware & Software

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2. ? Coordinate and record technical support team schedule and activities per priority in accordance with customer needs.

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3. ? Act as a link between end users and higher level support, as the first point of contact in the department.

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4. ? Performed diagonize and Troubleshooting via email, telephone or by remote access in hardware & software failures and provide solutions.

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5. ? Manage the status of open/ on hold tickets and work with technical team to bring tickets to resolution.

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6. ? Setup computers and install software for various applications and programs.

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7. ? Perform remote troubleshooting through diagnostic techniques and pertinent questions.

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8. ? Oversee and update assigned support service requests.

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9. ? Pass on any feedback or suggestions by customers to the appropriate internal team

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10. ? Identify and suggest possible improvements on procedures.

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