Humayun Zainul Abidin
Sr. System Engineer
---
Summary of Career
1. The overall integrity of the commercial network, server deployment, security, and ensuring that the network connectivity throughout a company’s LAN/WAN infrastructure is on par with technical considerations at the network level. Design and deploy additional networks.
2. Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
3. Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
4. Helpdesk support including: technical consultation with helpdesk staff/users; troubleshooting various hardware, software, and user-related problems in a timely and responsive manner
5. Assists with investigating, recommending and installing enhancements and operating procedures that regulate network availability.
6. Maintain DC, ADC, File Server, Backup Server, ISA Server 2006 and Antivirus Server in Window Server 2003, Server 2008 Environment.
7. Maintenance and administration of servers, routers, switches, firewalls, software deployment, security updates and patches as well as a vast array of additional technologies inclusive of both hardware and software.
8. Manage the day to day problems of users with instant solution. Add, remove, or update user account information, resetting passwords etc.
9. Look after maintenance of all computers, printers, network devices and all servers.
10. Achieved a user satisfaction rating of 4.9/5.0, consistently logged and monitored ticket status to ensure fast, quality resolution of every issue
Experience as SR System Engineer
CLARINS GROUPE
09 May 2019
To date
Working as a System Engineer in "CLARINS GROUPE" to resolve Client IT-based Issues inside Head Office and all Retail Stores in UAE.
Key Responsibilities in Head Office:
o Users PC / Laptops / Desktops / Phones
o Windows Server Machines (Hp, Net gear) File servers, Backup Servers(veritas), Internet Server (Sophos), Kaspersky Antivirus Server, Door Access Server, Phone server (PBX system), Print server, Attendance System
o Switches (Hp Aruba, Cisco), Routers (Linksys, D-Link), Firewalls (Sophos, Cyberoam), VPN (Palo alto),
o MS Office 365 (Licensing and Exchange server), Teams, One Drive, Active Directory (Users, groups, DL, Group-Polices), DHCP,
o Manage, Maintain, test, evaluate, and repair office Network Infrastructure.
• Retail Sector / Boutiques Responsibilities:
o POS, PDA Scanners, Barcode Scanner, MFP Printers, Attendance Devices, WAN, LAN infrastructure, Mobile Computing
• Staff Training regarding ICT Devices and applications
• Refer major problems to vendors/technicians.
• Maintain accurate inventory of all technological devices.
• All request handle through our service desk system.
Master 30 September 2017
Master's Degree in Information Technology, Competed from the University of Sargodha (Attested by UAE Embassy), CGPA 3.45 out of 4 specialized in Computer Networks.