Summary of Career
1. Receive and record technical and/or application support calls from end users.
2. Ability to communicate well with internal and external contacts.
3. Support the following technologies: Microsoft Office 2007 – Outlook, Word, Excel, Access, Internet Explorer, Windows 7/8, desktops, laptops, printers, networked copiers, basic LAN/WAN connectivity and others as assigned.
4. Administered troubleshoot and corrected network problems accurately.
5. Upgraded operating system and installed standard applications.
6. Assisted the customer in monitoring and troubleshooting hardware and software issues.
7. Created data backup and restored services on all servers.
8. Provided patch management and service pack installation for all servers.
9. Performed daily administrative server functions including back-up, recovery, disk space management, configuration, installation and up-gradation.
10. Managed to provide backup support to the Senior System Administrator or the Help Desk Manager.
Master 01 February 2017
MS(CS)/M.PhilBachelor 01 September 2013
Information TechnologyIntermediate 01 September 2009
DAE(IT)Matric 01 August 2004
Computer Science
Customer Services and Business Development Expert
Lahore