Experience as Desktop & Network Support Engineer

• Employer

• From

  01 March 2012

• To

  30 April 2014

• Detail

  • Troubleshoot problems with computer systems, including troubleshooting Hardware and Software, e-mail, network, network printer and peripheral Equipment problems; makes repairs and corrections where required.
  • Take ownership of user problems, solve incidents, and provide a proactive service to business areas, including branch offices.
  • Ensure the availability and performance of internet access, servers, corporate applications, network and printing services, and desktop applications for eligible employees.
  • Liaise with third parties according to maintenance contracts.
  • Define and implement data protection, back up and security measures to protect the data and information of the company in case of contingency or unauthorized access attempts.
  • Keep up to date all the software with the latest patches and releases ensuring that the suitable licenses and third parties support contracts and guarantees are in place according to business needs.
  • Monitor the performance and workload of the IT infrastructure to size it according to business needs and priorities.
  • Provide technical support to business users regarding market software tools and custom developed systems in the organization.
  • Update and maintain IT policies to govern the use of IT infrastructures and describe the services to be provided to the organization.
  • Develop and implement IT systems applications according to existing corporate IT strategy and standards for software development in the organization.
  • Produce technical and user documents and keep administration and operations procedures up to date.
  • Managing Network projects from designing till implementation, intranet, administration
  • Maintaining, repairing and troubleshooting computer Hardware, printers Software providing technical support.
  

Experience as IT/ System and network support Engineer

• Employer

• From

  02 August 2014

• To

  To date

• Detail

  • AD Server Management
  • Create Active Directory users, groups and OUs and assign group policies according to requirements.
  • Configuration of mail clients like Outlook, Thunder Bird and Windows Mail, Lotus Notes
  • Configuration of Forest, Tree and Child Domain as well as Additional Domain Controllers.
  • Configuration of Firewall (Sonicwall,Fotinet,Sophos)and Antivirus Software
  • Office 365 And Azure support
  • Engaging as a key team player for network troubleshooting in case of major network incidents.
  • Windows Server Patch management
  • Windows Server Compliance Security Management
  • Install and configure Network as well as Local Printers.
  • Avaya IP Phone & LG Ericson support
  • Configuring security and Group policies using group policy management tool
  • VMWare & Hyper V Virtual Machines deployments & troubleshooting
  • Acronis,Veeam ,veritas, Microsoft Azure Backup Management
  • Configure Wi-Fi access points and Controller(Cisco ,meraki and Motorolla)
  • IP addressing and subnetting.
  • Interconnecting, configuring and administering Networking Devices including routers and switches (Cisco, D-link and Nortel).
  • Undertaking the day-to-day activities like AD user profile creation, file sharing, NTFS File system, printer server, etc.
  • Manage Biometric attendance system
  • Support for smartphones and Tablets on various platform(iOS, Android and Windows RT)
  • Responsible for networking, design, installation and maintenance services.
  • Supporting users and network administrators over the telephone and by email.
  • Maintain the companies network infrastructure.
  • Networking and providing support for Windows and Macintosh issues.
  • Configuration and testing of any new hardware and software.
  • Travelling to client sites to help with installs, deployment, and troubleshooting. Management of the daily data backup and retrieval scheme.
  • Installing and operating Windows desktop and server operating systems
  • TCP/IP networking and hardware maintenance and repair.
  • Assistance with training of staff and compiling procedural documents
  • Assisting the network manager with support requests