HR Coordinator
Transguard group
11 January 2011 —
12 April 2020
+ Administration of Transguard site-based employment related processes to which include Contracts Amendments, Visa Applications, EID applications, Benefits Administration, Updating annual leave and absences and input employee information onto Oracle HCM.
+ Filing of Confidential documents, Preparation of all reports as and when required.
+ Dealing with all employee related queries and issues.
+ Ensure that all processes and administration is completed within agreed turnaround time as per. KPI
+ Ability to run reports and prepare analytical data from Oracle HCM.
+ Responsible in dealing with staff in relation with employee welfare in dealing with passport, Tickets, Employee queries, Final Repatriation Settlement,
+ Responsibilities of giving satisfaction by ensuring top notch customer service, listening to the voice of the staff, resolving staff's complaints and providing advice and recommendations based on needs.
+ Responsible for documenting and maintain reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in services.
+ Solving all major staff problems and queries that resulting in increased satisfaction.
+ Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increased business.
+ Answer incoming calls or internal calls from offices.
+ Handled all personal administration file workflow and records
+ Updated data and reported uncertain, suspicious and anomalous activities.
+ Acted as personal coordinator and tracked profiles, records and data.
+ Attended and directed calls to their specific departments.