Summary of Career

1. Installing, upgrading, troubleshooting Windows OS, authorized desktop applications, hardware, and peripheral equipment.

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2. Monitoring the IT helpdesk (Manage Engine Service Desk plus) console and taking actions on the tickets logged by the users.

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3. Helping end-users with regards to technical issues and assisting users in using new and existing technology.

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4. Providing functional and technical support, deploying and configuring PCs, Workstations and Laptops.

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5. Software Applications licensing and renewals.

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6. IP phone configuration and PABX maintenance.

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7. Managing active directory controllers in windows server 2008 R2 and maintaining user accounts and policies in active directory.

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8. Maintain system efficiency, security and preventive maintenance of the systems.

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9. Fax and Telephone Installation and troubleshooting.

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10. Managing Sage ERP and client end Installation & troubleshooting.

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