Reena Furtado
(Job Seeker - Active)
Computer IT Trainer
Abu dbabi
Summary of Career
1. Escalating and communicating in a timely fashion- the status of major incidents and problems with the team and business stakeholders including executive management
2. Reporting on incident and change notifications with the senior managers with appropriate data including business impact, application affected and relevant details regarding incident resolution, maintenance, and follow up done regarding the incident.
3. Deploying the application, Delivering-Installing software in client location and maintaining the systems once they are up and running.
4. Reviewing current systems and presenting ideas for system, website and training improvements, including cost proposals and discussing on time management.
5. Producing detailed specifications and writing the application logic code, database construction. Built Apps using Android technology both for client and students.
6. Overall played vital role throughout SDLC-actively involved in project during requirement collection, analysis and design, development, testing and maintenance.
7. Prevents recurrence of issues by identifying root cause and implementing fix
8. Produces Problem Management reports and management information , Coordinates meetings to resolve problems
9. Delivered classroom-based training on the Microsoft suite of products such as Microsoft Office, Excel, Access, and PowerPoint for entry-level technical staff.
10. Implemented course progressions and programs for staff,Advanced personal IT Skills and updated training courses including new product functionality.
Experience as Senior Software Engineer / IT Trainer
Maks InfoTech
14 April 2014
29 November 2017
• Overall played vital role throughout SDLC-actively involved in project during requirement collection, analysis and design, development, testing and maintenance.
• Producing detailed specifications and writing the application logic code, database construction. Built Apps using Android technology both for client and students.
• Reviewing current systems and presenting ideas for system, website and training improvements, including cost proposals and discussing on time management.
• Testing the product in controlled, real situations before going live and preparation of training manuals for users/client.
• Deploying the application, Delivering-Installing software in client location and maintaining the systems once they are up and running.
• Reporting on incident and change notifications with the senior managers with appropriate data including business impact, application affected and relevant details regarding incident resolution, maintenance, and follow up done regarding the incident.
• Responsible for resolving issues that affect any customer’s web site functionality.
• Escalating and communicating in a timely fashion- the status of major incidents and problems with the team and business stakeholders including executive management.
• Training on software, websites built to the client.
Major Projects handled
• Static Site: www.atlasdefensekuwait.com Dynamic Site: www.sumantravels.net
• Holy Cross Church Cordel App, Hosadigantha App (Available in Play Store)
• Manual Testing: Trai Pyai.com, timetracker.maksinfotech.com
• Chefs Restaurant App – (Available in Play Store sooner)
• Library Management System (ASP.NET/C#/SQL Server)
• Hostel Management System (JSP/Servlet/MySQL)
• Restaurant App, Online quiz App, College Hunt App, Book an appointment Doc App, Library Management System ( Android /SQLite, PHP, MySQL)
Experience as IT Trainer
Galaxy Computer Education Center
18 December 2017
To date
Key responsibilities
• Assessed the training needs of individuals as well as work teams.
• Created lesson plans tailored to employee needs.
• Implemented course progressions and programs for staff.
• Advanced personal IT Skills and updated training courses including new product functionality.
• Prepare all training material for courses, including PowerPoint presentations, skill exploration and exercises, and assessments.
• Supervise the scheduling of training programs while remaining flexible to new training demands.
• Gauge the effectiveness of training programs and adjust for optimal results.
• Delivered classroom-based training on the Microsoft suite of products such as Microsoft Office, Excel, Access, and PowerPoint for entry-level technical staff.
• Created classroom materials to facilitate skills training.
• Developed practice exercises for experiential learners.
Experience as Senior Faculty and Group Leader
NIIT, Mangalore-INDIA
04 April 2012
17 January 2014
• Training young minds- both experienced and non-IT professionals.
• Scheduling meeting with team members and conducting seminars.
• Monitoring and Maintaining records of batches, students and team members.
• Guiding the students in their curriculum, projects and for placements.
• Installation and maintaining the software.
• Travelled to corporate office locations, colleges and conducted training.
• Worked on Encore software and trained new employees on using this software, resolved the issues faced and timely escalated the issues with the team in regional/head offices.
Master 01 June 2011
Software TechnologyMaster 01 July 2011
Masters in Software TechnologyBachelor 01 July 2009
Major-Electronics, Computer Science, Maths