Experience as Senior Support Engineer

• Employer

  Teralight SMC Pvt Ltd.

• From

  01 September 2008

• To

  01 September 2013

• Detail

  Primary responsibilities were to:
  • Continuous monitoring of systems, software, and hardware
  • Keep track of the developments with the help of monitoring tools
  • Identification of network issues and resolve them quickly
  • Take ownership of customer issues reported and seeing problems
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  

Experience as Operations Executive

• Employer

  Awan Tech Pvt (Ltd.)

• From

  01 October 2013

• To

  31 July 2017

• Detail

  Primary responsibilities were to:
  • Review, update and manage flow of technical documents (WIR, MIR, Submittals, NCR, SOR, emails etc)
  • Forecast requirements; prepare an annual budget; schedule expenditures
  • Analyze process workflow, employee and space requirements and equipment layout
  • Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures
  

Experience as Business Development Manager

• Employer

  KNA International FZE

• From

  15 August 2020

• To

  To date

• Detail

  Primary responsibilities are to:
  • Brainstorm with the business development team to create new project
  strategies
  • Arrange business meetings and one-on-one conversations with
  prospective clients
  • Manage records of sales, revenue, and other important data
  • Cultivate positive interactions and relationships with sales
  representatives, team leaders, managers and executives to evaluate sales
  strategy and results
  • Develop ways to improve the customer experience & build brand loyalty

Experience as Team Lead Sales

• Employer

  Dukkantek DMCC

• From

  01 September 2020

• To

  30 November 2020

• Detail

  Primary responsibilities were to:
  • Assist management with hiring processes and new team member training
  • Communicate deadlines and sales goals to team members
  • Develop strategies to promote team member adherence to company
  regulations and performance goals
  • Conduct team meetings to update members on best practices and
  continuing expectations
  • Generate and share comprehensive and detailed reports about team
  performance, mission-related objectives, and deadlines
  • Ensures company brand materials and physical working spaces meet and
  exceed company presentation standards
  • Provide quality customer service

Experience as Operations & Services Executive

• Employer

  KNA International FZE

• From

  01 July 2019

• To

  To date

• Detail

  Primary responsibilities are to:
  • Keep record of all documents (emails, invoices, quotations)
  • Manage large number of incoming calls
  • Recommend potential products or services to management by collecting
  customer information and analyzing customer needs.
  • Assess the service needs of clients and connect them with the correct
  provider
  • Communicate job expectations; planning, monitoring, appraising and
  reviewing job contributions

Experience as Operations & HR Executive

• Employer

  Seven Star Services

• From

  01 August 2017

• To

  31 July 2019

• Detail

  Primary responsibilities were to:
  • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
  • Responsible for all department managers, with review/approval responsibility for all operations employees
  • Serve as primary point of contact when there are customer issues
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints