Experience as IT Help Desk

• Employer

• From

  12 May 2009

• To

  15 September 2013

• Detail

  • Handling Clients calls to entertain the ISP Service issue
  • Handling ADSL technical problems (Connectivity, Browsing, Downloading Issues)
  • Static IP & IP pool configuration
  • DVR Camera setting
  • Remote Service Support
  • Extensive command on CRM and Billing software
  • DSLAM knowledge
  • Handling [email protected] email address for query solution
  • Internet security on wireless access router through MAC filtering & IP based
  • Email configurations in Microsoft outlook 2003, 2007 and 2010 & back-up all e-mail data
  • Resolving any tickets assigned on service help desk ISP Issues
  

Experience as IT Support Engineer

• Employer

• From

  18 September 2010

• To

  28 October 2013

• Detail

  • Installing, Configuring and Administering Windows 2000, XP ,Vista, 7, Server 2000 2003, 2008
  • Managing and Maintaining a windows Server 2003,2008 Network Infrastructure
  • Planning Implementing and maintaining windows server 2003,2008 Active Directory
  • Create, delete & modify active directory users (Update user Data)
  • Configured LAN, Remote Printers and Remote Desktops Connectivity settings
  • Handling Domain , Desktop Support , Remote Support
  • Handle up to 100 PC Administration
  • Configure and troubleshoot Wired and Wireless Networks
  • Assembling of new computers and install Operating System according to required software.
  • Configure Modem, Router and Switches
  • Implemented latest software updates, troubleshot and updated software
  • Configuring IP cams (Axis cams)
  • Managing inventory stock using Oracle based ERP
  • Preparing security presentations & taking backup of all important security data
  • Giving presentation to new Employees about software which is running in company
  • Develop Web Site for MIH sister concern Company www.britishkitchens.com
  • Develop MIH Group Web Site (www.mihgroup.ae)
  

Experience as IT Technical Engineer

• Employer

  emaratech

• From

  04 November 2013

• To

• Detail

  • Installing and Configuring Various Operating System, applications and Software’s.
  • Meeting with users to determine quality of service and Identifying user needs.
  • Training users on software and equipment usage.
  • Installing, troubleshooting and configuring Border Control & Administrative Applications (Entry/Exit, Vision Core, IQC, EMS, e-Gates & Smart Gates, e-Gate Registration, Smart Gate Registration.
  • Installing, Upgrading, Updating Antivirus Server & Clients and Administering and
  Preparing Live Update Schedule and monitoring Virus Protection periodically.
  • Preparing security presentations & taking backup of all important security data.
  • Installing Passport Verifiers, Boarding Pass Scanners, Omni Key (smart card reader for UAE in departure and arrival counters for immigration purpose at Dubai Airports.
  • Installing, Troubleshooting and managing Entry Exit (Oracle Base Application) Vision (Web Base Application) in departure and arrival counters for immigration purpose.
  • Installing new Face Recognition System and provide technical support to existing system in all Immigration counters at Dubai Airports.
  • Installing and configure new Network printers, Wireless Printers, USB Printers and provide technical support to existing Printers and Copier at Dubai Airports.
  • E-gate Registration application for making of E-gate cards & National ID Activator at Dubai Airports & various locations in DNRD Offices.
  • Installation and configuration of New E-gates at Dubai Airports.
  • E-Gate application which includes Boarding Pass Scanners, Omni Key (smart card reader for UAE National ID card & E-gate card.
  Implementation & Deployment:
  • Installation and configuration of New E-Gates at Al-Maktoum International Airport Dubai
  • Implementation and configuration of face recognition system in all immigration counters a Al-Maktoum International Airport Dubai
  • Implementation and deployment of Vision Core & IQC applications across Dubai airports.
  • Installation and configuration of Next Generation Smart Gates at Dubai Airport Terminal 3
  Other Projects:
  • Coordinate in the project of E-Gates Installation at Al-Maktoum International Airport
  • Coordinate in the project of IRIS Cameras & Passport Verifiers Installation at Al-Maktoum International Airport
  • Coordinate in the project of Next Generation Smart Gates at Dubai Airport Terminal 3