Mohamed Naeem
IT Support Engineer
Dubai
Summary of Career
1. Installing and configuring computer hardware, operating systems and applications
2. Conducting electrical safety checks on computer equipment
3. Monitoring and proactively maintaining computer systems and networks
4. Replacing parts as required
5. Troubleshooting system and network problems and diagnosing and solving hardware or software faults
6. Monitoring Help Desk tickets and resolving user issues
7. Responding within agreed time limits to call-outs
8. Working continuously on a task until completion (or referral to third-party, if appropriate)
9. Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
10. Rapidly establishing a good working relationship with colleagues, customers and other
Experience as IT Support Engineer
I Logic Network Solution Pvt. Ltd.
15 May 2014
25 December 2017
• Taking Care of Wi-Fi Network in the campus.
• Installation of Routers/Access Point in the Network.
• Handling Department & Staff Complaints Regarding system internet and intranet.
• Managing C.C.T.V Cameras, DVR and NVR.
• Managing maintaining Mail Server (Zimbra).
• DHCP Server, AD SERVER, Backup Server.
• Outlook configuration and Issues.
• Working experience of ESXI 5.5.
Experience as System Engineer
Ascent Staffing Solution Pvt. Ltd.
22 June 2018
30 December 2021
•Installing and configuring computer hardware, operating systems and applications.
•Conducting electrical safety checks on computer equipment.
•Monitoring and proactively maintaining computer systems and networks.
•Replacing parts as required.
•Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
•Monitoring Help Desk tickets and resolving user issues.
•Responding within agreed time limits to call-outs.
•Working continuously on a task until completion (or referral to third-party, if appropriate).
•Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
•Rapidly establishing a good working relationship with colleagues, customers and others.
•Setting up new users' accounts and profiles and dealing with password issues.
•Providing support, including procedural documentation and relevant reports.
•Following diagrams and written instructions to repair a fault or set up a system.
•Supporting the roll-out of new applications or updates.
•Testing and evaluating new technology.
Bachelor 25 July 2012
BA From DAV (pg) College Dehradun