Summary of Career
1. Versatile IT professional with 5+ years of experience across networking, system support, and web development.
2. Hands-on expertise in APEX-based ERP development and successful ERP implementation projects.
3. Provided SAP-B1 end-user support, ensuring smooth operations and user adoption.
4. Skilled in network security and endpoint protection, safeguarding IT infrastructures.
5. Experienced in performing basic vulnerability assessments to identify and mitigate risks.
6. Proficient in building dynamic and scalable web applications tailored to business needs.
7. Strong ability to align Cybersecurity and ERP solutions with organizational goals.
8. Proven record of optimizing digital operations to enhance efficiency and system resilience.
9. Dedicated to continuous learning and threat awareness in rapidly evolving IT environments.
10. Committed to delivering reliable, high-quality technology solutions that drive business success.
Experience as MIS/IT MANAGER
ABS DEVELOPERS
20 February 2024
To date
○ Managed end-to-end IT infrastructure, implementing endpoint protection solutions, ensuring 99.9% system uptime, and enhancing operational workflows through APEX-ERP development and deployments.
○ Strengthened Cybersecurity measures by configuring Firewall policies, DNS filtering, and system hardening practices.
○ Led ERP software rollouts across departments, resulting in 20% faster internal processes and improved data reporting.
○ Conducted vulnerability assessments and patch management for ERP environments, strengthening compliance readiness.
○ Delivered technical training sessions and End-User Support for SAP B1 to over 40+ employees, improving digital literacy and system adoption rates.
○ Oversaw IT budgeting, vendor management, and ensured compliance with ISO and local Cybersecurity standards.
Experience as IT TRAINER
Al Manal Training Center - Abu Dhabi, UAE
02 February 2022
20 August 2022
○ Delivered hands-on web development sessions covering HTML5, CSS3, JavaScript, Flask, WordPress, and Shopify CMS platforms.
○ Conducted CompTIA Security+ certification training, increasing certification success rate among students by 35%.
○ Provided end-to-end technical support in training labs, achieving 100% uptime for all scheduled classes and workshops.
○ Guided students through real-world projects, strengthening their technical portfolios for job placements.
Experience as IT SUPPORT ENGINEER
Architectural Consulting Group (ACG) - Abu Dhabi, UAE
04 July 2021
11 September 2022
○ Provided comprehensive IT support to 60+ end users, achieving a 95% first-call resolution rate. Resolving user access issues and endpoint vulnerabilities.
○ Developed secure internal web-based dashboards using PHP and Bootstrap, improving document accessibility with a focus on access control and protection by 30%.
○ Maintained network devices (routers, switches) and implemented structured backup routines to secure critical data.
○ Managed IT asset lifecycle, reducing hardware downtime incidents by 15% through proactive maintenance.
Experience as IT SPECIALIST
HBL BANK - Kabirwala, Pakistan
16 March 2020
14 April 2021
○ Led a critical two-day system and server migration, resulting in a 25% boost in overall network stability and security.
○ Provided Tier-1 and Tier-2 support for banking systems, maintaining 98% SLA compliance across support tickets.
○ Implemented endpoint security solutions, minimizing malware incidents by 40% post-deployment.
○ Conducted system audits and patch management to ensure compliance with banking regulatory standards.
Experience as . IT SUPPORT TECHNICIAN
Punjab Group of Colleges - Abdul-Hakeem, Pakistan
14 January 2019
03 March 2020
○ Maintained and optimized campus network systems (LAN/Wi-Fi), reducing downtime by 20% through proactive monitoring.
○ Troubleshot classroom technology issues, ensuring uninterrupted academic delivery across multiple sessions.
○ Trained administrative staff on ERP usage and system best practices, enhancing reporting efficiency.
Experience as COMPUTER INSTRUCTOR
Stars Group of School - Sarai Sidhu, Pakistan
01 January 2017
10 January 2019
○ Taught core programming subjects (C++, Data Structures, Assembly Language) and IT security fundamentals to students, including basic encryption and secure development practices, and mentored 200+ students towards academic excellence.
○ Developed practical coding assignments and web development projects to bridge theory with real-world application.
○ Oversaw computer labs, achieving 100% functionality of devices during exams and project submissions.
Matric 01 April 2015
Medical,Grade=A+Intermediate 01 April 2017
Intermediate in Computer Science, Grade=A+Master 14 September 2021
BS Computer Science from GCUF.