Experience as Information Technology Consultant

• Employer

• From

  08 March 2020

• To

  31 July 2020

• Detail

  • Responsible to carry out all the policies, standards, guidelines and procedures of IT Service Management
  across organization
  • Understanding customer requirements and business objectives
  • Provide strategic advice on using technology to achieve goals
  • Build trusted and effective relationships working with project managers to ensure they deliver on-time,
  on-budget, on benefit and on-quality (and intervening to resolve issues as required)
  • Revise existing systems and suggest improvements
  • Apply knowledge of Project and Program Management to solve problems in unique and non-repetitive
  scenarios
  • Participate in discussions and activities regarding IT project funding, resourcing and prioritization while
  advocating for the business as it relates to programs and projects

Experience as IT Support Engineer

• Employer

  ZONG CMPak Private Limited

• From

  10 January 2011

• To

  11 February 2014

• Detail

  Installed, operate and maintain network services, routers, hubs, switches, modems and other network
  devices following technical plans
  • Installed, configuring and managing File server, Domain server, ADC server and Application server
  • Installed, upgraded, supported and troubleshoot Windows/Mac OS and Microsoft Office and any other
  authorized desktop applications. (in person, by telephone, or via remote access)
  • Maintained current and accurate inventory of technology hardware, software and resources using
  Remedy Tool
  • Installed and maintain Foolproof and passwords and kept the access records
  • Maintained log and/or list of required repairs and maintenance
  • Troubleshoot system and network problems and diagnosing and solving hardware or software faults
  • Configured and deploy new and refurbished workstations, laptops and peripheral equipment
  • Maintained network facilities in individual machines, such as drivers and settings of personal computers
  & printers.
  • Backed up and restored critical Active Directory data.
  • Troubleshoot and resolved access management workflow issues
  • Handled Backup, Restored and Data Managed with Symantec Backup exec, Acronics Backup & Recovery.
  • Installed and configured and maintained LAN/WAN network devices.
  • Installed, configured and managed Symantec Endpoint protection Antivirus, Kaspersky Business space
  security,
  • Installed, configuring and managing of Printers and Scanners
  • Made recommendations about purchase of technology resources
  • On call support during non-standard work hours
  • Configured in Internet Services (email, pop3, http, Remote control etc) and email systems Management.
  • Provided network accounts and passwords as required
  • Maintained log and/or list of required repairs and maintenance
  • Monitor security of all technology
  • Installed, configuring and troubleshooting local, network & Internet printers.
  • Implemented and support of all Wireless devices.
  • Setup and managing IP and Internet Cameras.
  • Handled installation of network hardware components and configuring appropriate drivers.
  • Monitored and reporting daily/ monthly backups.
  • On call & remote support during non-standard work hours

Experience as IT Incharge

• Employer

  Hameed Khan & Co Chartered Accountants - A Member firm of kingston sorel international , united kingdom

• From

  16 March 2014

• To

  23 April 2014

• Detail

  • Responsible for installing, maintaining and troubleshooting computer hardware, software and networks.
  • Installed and repaired Windows, Macintosh computers with standardized applications and networking
  software,
  • diagnosing and solving problems that develop in their operations.
  • Handled installation of network hardware components and configuring appropriate drivers.
  • Troubleshoot, Installation & Maintenance of Laptops, Desktops and Networks.
  • Managed Domain Controller, Active Directory and DHCP Server.
  • Troubleshoot WindowsXP, Visa, 7, 8 & 10 and Linux operating systems issues.
  • Managed & simplify software distribution, Patch management, control of remote desktops of all OS,
  Mobile devices(Android, IOS & Windows) using Desktop Central.
  • Configured and Troubleshoot Internet Services (Broadband, pop3, Imap, https, Remote control etc.)
  • Maintained log and/or list of required repairs and maintenance.
  • Identified and Responsible for providing technical assistance and support related to computer systems,
  HW and SW
  • Responds to queries, runs diagnostic programs, isolates problem, and determines and implements
  solution.
  • Ensured hardware is stripped and secured before disposal
  • Administered help desk system.
  • Installed, maintained, and troubleshoot printers/copiers as well as manage toner requests
  • Provided orientation to new users of existing technology
  • Trained staff about potential uses of existing technology.
  • Installed Configuring and Troubleshoot MS Outlook.
  • Responsible for Virus and Spyware solution on remote workstations.
  • Offered technical support on- site, via phone and Email.
  • Took frequent backups of Users & Server Database
  • Completed Email systems Management.
  • Responsible for ordering or buying of computer systems that are required or alternatively, working in
  close liaison with the purchasing and supplies department.
  • Designed and implemented organization’s network and server infrastructure
  • Installed, configured and maintained LAN/WAN network devices.
  • Experience in mobile handheld support for iPhone, android, iPad, blackberry and android tablets
  including app support and exchange active sync.
  • Set up new users accounts, profiles and dealing with password issues.
  • Database (SQL, Access & Oracle) update & maintenance.
  • System Protection with Node32, Symantec Endpoint Antivirus protection

Experience as Sr. IT Officer

• Employer

  American Center for Psychiatry and Neurology

• From

  24 April 2016

• To

  01 May 2019

• Detail

  Providing Tier 2 & 3 technical and operational support for 8 different sites by providing problem analysis and troubleshooting.
  • Administering Servers, Networks, responsible for physical Servers and the Data Centers for all Sites.
  • Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Administering Servers, Networks, responsible for physical Servers and the Data Centers for all Sites.
  • responsible for managing and streamlining the operation of the Hospital IT department and ensuring alignment with the business objectives and mission of the organization. Information Technology Engineer May 2019 – Present
  Shuaa Capital PSC Abu Dhabi, United Arab Emirates
  on any tasks • Participate in the design of information and operational support systems • Liaise with vendors and other IT personnel for problem resolution • planning and undertaking scheduled maintenance upgrades
  • participating in team meetings actively and give intelligent inputs to improve efficiency
  • Responsible to Design efficient IT systems to meet business and technology needs
  • identifying areas that need improvements or overhauls and implementing these changes • Administering office365- Exchange • Responsible for Citrix and Xenapp Information Technology Engineer/ Analyst with 09 years of professional experience in Information Systems and Information technology Service Management. Expert and highly familiar with a wide variety
  of Computer Networks, Security, Technical Support, Infrastructure and Operating Systems. Possess BS
  Honors Degree in Computer Science.
  Sr. IT Officer May 2016 – May 2019
  American Center for Psychiatry and Neurology Group Abu Dhabi, United Arab Emirates
  • Carried out Hospital Electronic Health Record Implementation process as well as plan, coordinate,
  direct, and design all operational activities of the Hospital IT department.
  • provided direction and support for Hospital IT solutions that enhance mission-critical business
  operations and work closely with decision makers in other departments to identify, recommend,
  develop, implement, and support cost-effective technology solutions for all aspects of the organization.
  • Making sure the servers are up at all the sites and Maintaining integrity of the network, server
  deployment, and security.
  • Managing IT Assets and managing stocks of equipment, consumables and other supplies
  • Administering Office 365 and Sharepoint
  • Using different ITSM Tools for IT Auditing
  • Responsible for the complete flow of the Access Management
  • Administrating computer management systems and active directory in creating objects, groups, giving
  permissions and to approved users to access the network
  • Change Management strategist, designer, and implementer. Created workflow to follow ITIL change
  types, change models, and approvals.
  • Administering Database (Hospital Information System) and HRMS
  • Administering Bio Metric (Attendance system) of all 08 branches
  • Monitoring and respond quickly and effectively to requests received through the IT helpdesk
  • Administering Help Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Direct, schedule and coordinate the daily activities of employees providing support to computer users.
  • Assisting with on boarding of new users and provide them Orientations and Training as per the
  Department
  • Setting up new users' accounts and profiles and dealing with password issues;
  • Writing memos and manuals for end users how to use IT utilities, Weekly and Monthly Repors
  • Maintaining inventory of all equipment, software and software licenses.
  • Managing PC setup and deployment for new employees using standard hardware, images and software
  • Assigning users and computers to proper groups in Active Directory
  • Talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems
  or resolve issues;
  • Providing SAP, ERP support to various departments
  • Respond to requests for technical assistance in person, via phone, electronically and Help desk portal
  • Managing and update company’s three (03) websites up to date.

Experience as Information Technology Engineer

• Employer

  Shuaa Capital

• From

  19 May 2019

• To

  23 February 2020

• Detail

  • Managing and monitoring all installed systems and infrastructure
  • Installing, configuring, testing and maintaining operating systems, application software and system management tools
  • Ensuring the highest levels of systems and infrastructure availability
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
  • Maintain security, backup, and redundancy strategies
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time
  • Providing Tier 2 & 3 technical and operational support for 8 different sites by providing problem analysis and troubleshooting.
  • Administering Servers, Networks, responsible for physical Servers and the Data Centers for all Sites.
  • Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Administering Servers, Networks, responsible for physical Servers and the Data Centers for all Sites.
  • responsible for managing and streamlining the operation of the Hospital IT department and ensuring alignment with the business objectives and mission of the organization. Information Technology Engineer May 2019 – Present
  Shuaa Capital PSC Abu Dhabi, United Arab Emirates
  on any tasks • Participate in the design of information and operational support systems • Liaise with vendors and other IT personnel for problem resolution • planning and undertaking scheduled maintenance upgrades
  • participating in team meetings actively and give intelligent inputs to improve efficiency
  • Responsible to Design efficient IT systems to meet business and technology needs
  • identifying areas that need improvements or overhauls and implementing these changes • Administering office365- Exchange • Responsible for Citrix and Xenapp