Experience as Office Administrator & Coordinator

• Employer

• From

  07 February 2017

• To

  15 October 2018

• Detail

  Welcome clients and visitors to the office and assist them as needed
  Performed various clerical tasks as needed (file papers, organize supplies, etc.)
  Answered phones and route calls to appropriate persons
  Performed general bookkeeping duties
  Frequently check office supply stock; reorder supplies when needed
  Attend company meetings and take notes, keep minutes
  Maintained files and records with effective filing systems
  Monitored office expenditures and handle all office contracts
  Processed sales orders & invoices and upkept an accurate account filing system
  Assisted with Employees payroll
  Maintained internal audit: store & account books
  Provided general administrative support to accounting and sales team
  Assisted with day to day operations of the HR department
  Arranged and kept track of new hire employment documents
  Maintained reports and financial data with an effective filing system
  Produced and maintained progress reports
  Assisted higher management with daily tasks
  Updated both manual and electronic records of the sales, invoices and employee's personal files
  coordinated with internal departments
  Prepared Ad-hoc reports as needed
  
  
  
  
  
  

Experience as Customer Service Representative

• Employer

• From

  01 June 2008

• To

  31 October 2009

• Detail

  Provide detailed information to required customers
  Respond to customer calls and emails and answer questions about products and services
  Processing orders, forms, applications, and requests
  Answering customer inquiries or passing them on to the appropriate department
  Giving information and helping to solve customer problems
  Resolve conflicting and complex issues relating to customer services
  Keeping records of customer interactions, transactions, comments and complaints
  Taking information from customers and entering it on a database.
  Making sure that the customer's experience is a positive one
  Process orders and ensure they are fulfilled
  Coordinate and collaborate with cross-functional teams to ensure quality services to customers
  Implement company policies and procedures in providing good customer services
  Interact with customers to know their requirements and needs
  Perform general administrative tasks, such and copying, and filing
  Maintaining a positive, empathetic and professional attitude toward customers at all times
  Providing feedback on the efficiency of the customer service process
  
  

Experience as Coordinator and marketing assistant

• Employer

• From

  03 January 2019

• To

  To date

• Detail

  Undertaking daily administrative tasks to ensure the functionality and coordination of the department’s activities
  Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success.
  Communicate directly with clients and encourage trusting relationships.
  Assist with the production of marketing materials and collateral
  Maintain a database of the company
  Working closely with the sales and marketing department
  Outreach the clients by making marketing calls
  Maintaining data of the clients
  Inflow and outflow balance of the company
  Liaison between company and clients
  General office duties
  Maintaining a marketing database
  Data Entry
  Assisting in the distribution of subscriber newsletters and information
  Perform a variety of administrative and support functions
  Provide secretarial and executive support to CEO
  Other duties assigned by Supervisor