Experience as Sales Coordinator

• Employer

  EMIRATES ISLAMIC BANK

• From

  27 July 2015

• To

  To date

• Detail

  Analysing credit data and financial information of persons or companies that are applying for credit or loans.
  Determine the risk.
  Make decisions about customer credit applications using a range of criteria including purpose of application, credit viability, and customer payment history and customer credit-worthiness.
  Gathering information about clients
  Reading financial briefings
  Undertaking risk analysis by developing statistical models
  Keeping bank credit exposures within set risk bearing limit
  Keeping knowledge of key issues up-to-date (for example legal, market risk and compliance issues)
  Helping to enhance the quality of credit applications
  Making recommendations about procedural/policy changes
  Reviewing Etihad Credit Bureau report of customers
  Manage the flow of documentation within the organization
  Filling documents in physical and digital records
  Ensure that all documents are up to date

Experience as Travel Consultant / Customer Service Representative

• Employer

  Pakistan International Airlines PIA

• From

  01 December 2013

• To

  30 September 2014

• Detail

  PIA Queues Department: (Out-Bound)
  Telex Handling implies working on cancelled / Re-Routed/ Schedule affected Flights and others.
  Interact with customers though outbound calls.
  Working on Ticket Home Delivery and Web Ticketing service facility.
  PIA Reservation Department: (In-Bound)
  Contact handling interactions like In-Bound and Out-Bound calls from all over the world.
  Email and Chat corresponding with customers to solve their queries.
  Providing information regarding PIA Fares and COB Policies.

Experience as Business Development Executive

• Employer

  SBT Japan Co. Ltd., Pakistan

• From

  19 May 2011

• To

  31 December 2012

• Detail

  Develop effective working relationships with customers through call & email. Identify & obtain further sales & business development opportunities.
  Satisfying customers by providing desired information.
  Working with & expand current prospect database with specified business sector to generate effective leads & exceed sales targets for the business.
  Enhance own development by taking responsibility for staying informed & up to date with industry knowledge.
  Having depth knowledge of the product to be able to explain the pros and cons of the product to a customer and demonstrate the various functionalities of the product.
  Contribute to the learning environment by identifying areas where there is potential for learning and building knowledge with others.
  Provide regular feedback to senior management about marketplace & competitor activity.

Experience as Customer Service Executive

• Employer

  Warid Telecom PVT LTD - Karachi

• From

  13 April 2008

• To

  15 May 2011

• Detail

  Answering inbound calls of warid’s customers.
  Satisfying customers by providing desired information.
  Compiled reports of customer and solve customer problems.
  Managed day-to-day operations; coordinated with Senior Staff.
  To derive the new ways of motivation.
  Determines requirements by working with customers.
  Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  Sells additional services by recognizing opportunities to up-sell
  Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Experience as Customer Service Executive

• Employer

  Pakistan Telecommunication Company Limited (P.T.C.L.)

• From

  01 August 2007

• To

  10 April 2008

• Detail

  Answering inbound calls of customers.
  Satisfying customers by providing desired information.
  Compiled reports of customer and solve customer problems.
  Managed day-to-day operations; coordinated with Senior Staff.
  Report back management in coordination with senior management