Asif Khizar
Customer Service Agent
Abu Dhabi
Summary of Career
1. Monitor and maintain operational status and ensure and smooth flow of customer movement within the Mall premises.
2. Provide information and guidance to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
3. Maintaining a strong relationship by handling customer questions with speed and professionalism.
4. Interact and engage with customers and maintains high quality service standards.
5. Maintaining a strong relationship by handling customer questions with speed and professionalism.
6. Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
7. Providing accurate information about client products and services to the caller and educating the callers on how to use client product and services and complete information.
8. Assist colleagues whenever necessary.
9. Achieved and out-performed all departmental goals, including average hold time, calls per day and average call waiting.
10. Participated in voluntary corporate training classes to increase understanding of customer concerns.
Experience as Customer Service Agent
The Nishat Group
15 August 2020
30 September 2021
As a customer care officer provided a great customer services for customer satisfaction. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers. Fully committed to following company procedures and winning loyal customers.
Experience as Trainee Manager
McDonalds
18 June 2018
18 June 2020
As a Trainee Managers performed a variety of tasks, which include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald’s standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Trainee Manager may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.
Experience as Customer Support Executive
Ibex Global Pakistan
12 July 2016
17 July 2017
Respond to customer professionally to provide information about services or obtain details of complaint. Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call. Providing accurate information about client products and services to the caller and educating the callers on how to use client product and services and complete information.
Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information redirect them where appropriate.
Handling the customer calls, despite the degree of difficulty and satisficed customer in any forms.
Matric 01 August 2009
Govt Higher secondary school Nankana sahib Tehsil and district Nankana sahib Pakistan. Obtained marks= 896/1050 Grade=A+ Percentage=86%Intermediate 22 December 2012
Government Swedish Pakistani Institute of Technology Gujrat Pakistan Obtained marks=2359/3550 Grade=B %=70Bachelor 18 July 2017
The University Of Lahore Pakistan Obtained CGPA=2.6/4Computer Orientation Programe