Experience as INVENTORY COORDINATOR

• Employer

  PLASTIC INDUSTRIES COMPANY

• From

  15 July 2022

• To

  To date

• Detail

  Handling SAP BI Report
  Documenting Master Data of BOM
  Creating Process flow diagram Layout of BOM
  Analysing BOM Consumption between Standard and Actual
  IT infrastructure support, Analysing root cause and resolve end user PC, laptop, Network Printer & connectivity issues

Experience as TECHNICAL SUPPORT ENGINEER

• Employer

  VSERV INFOSYSTEMS PVT LTD

• From

  16 December 2021

• To

  08 May 2023

• Detail

   Provide technical support, answering support either onsite or via ticketing tool, or phone or email
   Provide technical assistance for installation, configuration and maintenance of network devices, servers and computer system
   Troubleshooting various model of network printers remotely
   Filtering MAC address and IP Address
   Hardening network devices, server and computer systems to prevent unwanted access
   Upgrading latest firmware version of network devices
   Up to date patch windows server and computer systems
   Create active directory user accounts and assign to appropriate organization unit
   Email outlook configuration with Google workspace sync
   Office 365 installation on end user system
   Maintain high degree of customer service for all support quires and adhere to all service management principal
   Respond to enquiries from clients and help them resolve any network or hardware or software problems
   Support users in the use of computer equipment by providing necessary training and advice
   Monitor Routine backup windows server
   Log all call on the call logging system and maintain full documentation
  

Experience as Junior System Admin

• Employer

  Repute Infotech Enterprises Ltd

• From

  05 April 2017

• To

  14 December 2021

• Detail

  Dedicated professional currently providing technical support in a 250+ user environment. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems.