Experience as Growth Manager

• Employer

  Chirp Technologies

• From

  01 October 2022

• To

  31 January 2023

• Detail

  ● Develop and implement growth strategies to drive user acquisition and retention through paid and organic channels.
  ● Analyse customer behavior and market trends to identify opportunities for growth.
  ● Identify and test new growth channels and tactics.
  ● Collaborate with cross-functional teams, including product, marketing, and sales, to align growth efforts with company goals.
  ● Measure and optimize the effectiveness of growth campaigns and initiatives through data analysis and A/B testing.
  ● Stay up-to-date on industry trends and best practices in growth marketing.

Experience as Sales Manager

• Employer

  Star Sterling

• From

  01 January 2022

• To

  30 September 2022

• Detail

  ● Developed and maintained good professional relationships with estate agents for continuous businesses.
  ● Monitored & recommended Improvement to sales plans to achieve all key business objectives.
  ● Analysing sales KPIs and taking corrective actions.
  ● Maintaining an efficient relationship with all international customers.
  ● Administer sales pipeline and improve opportunities for sales
  ● Built the high performing team to sustainably deliver the business objectives.
  ● I have gained optimum results in Project handling and making new Projects a Success
  ● Provided proactive support to customers, to drive high levels of customer satisfaction, deep engagement, and mutual success
  ● Developed processes on CRM from scratch and worked on pipedrive, Monday.com, bitrix24 & pipeline pro.
  ● I have excellent grip in recruiting excellent resources for the required projects or programs

Experience as Assistant Manager Project Sales

• Employer

  Zameen.com

• From

  01 March 2020

• To

  31 December 2021

• Detail

  Achieved 100 percent monthly targets at an average.
  Closed Sales of 100 million PKR and generated the revenue of 12 million for zameen.com
  My biggest sale was of 23 million in the month of July.
  I have trained a team of 6 BDO's & managed 30 projects in Lahore.
  Got promoted within 12 months from BDA to AMBD
  Managed Propforce CRM on a daily basis

Experience as Customer services representative

• Employer

  Mindbridge

• From

  01 January 2019

• To

  30 November 2019

• Detail

  Worked on International Campaign (Uber Eats - EMEA Region).
  Responded to 60 calls and tickets per day on average.
  Worked on Zendesk for help desk management system.
  Consistently Improved customer satisfaction through expert resolution of conflicts, Issues and concerns.
  Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.

Experience as Founder/Owner

• Employer

  Platinum Gym

• From

  01 July 2014

• To

  29 September 2018

• Detail

  Started from scratch and within 6 months tool the business to breakeven point.
  After 1 year business grew up to 20 percent in-terms of net profit.
  Introduced multiple training sessions and maintained average customers of 200 per month.
  At the time of business liquidation earning was 50 percent in terms of net profit.

Experience as Customer services representative

• Employer

  Mindbridge

• From

  01 January 2013

• To

  28 February 2014

• Detail

  Worked on 6 projects at the same time i.e. Simple-Mobile, T-Mobile, Faveriotel & Shah Tel.
  Used to manage their CRM to answer client queries.
  Give Accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
  Achieved 96% of customer satisfaction rating.
  Achieved and maintained 96 percent of customer satisfaction rating.