Summary of Career

1. Operations & Business Analyst - Sparkle Enterprises General Trading LLC - Assist the Operations Director in developing, planning and coordinating operational activities Monitor day-to-day in house operational activities with all departments Created Standard Operating procedures and protocols for Customer Service and Supply Chain Created organization structure, KPIs and PIP for all employees. Oversee inventory management practices and improve as necessary. Coordinates with different departments

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2. Operations Head - Emerging Tecnologies Etisalat 2016 -2018 - Handling in-House operational activities, supervising cross functional teams and liaising with-in and with other departments. Managing Supply chain in house operational activities. Weekly/monthly reports on sales targets and incentive distribution Managing customer experience through bona-fied complaint handling SOP. Generating and validating all reports related to Farming Projects and directly coordinating with Etisalat Director,

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3. Team Leader - Mobilink - Telecommunication / ISP - Managing and supporting the team of 15-18 CCRs in terms of KPIs. Conducting coaching/appreciation sessions with team members to discuss and initiate Performance Improvement Plans for achieving qualitative and quantitative targets assigned. Performing cross functional tasks as required by floor managers. Making sure to be updated about all the product, policies and code of conduct. Keeping abreast of all the changes. Providing feedback to

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4. Member In Faculty Of Accounting and Finance - CFE Group Of Colleges - Preparing instructional activities for effective learning experience and developing scheme of work to set-up clear learning objectives. Teaching Accounting and Finance courses like; Principles of Accounting, Economic Analysis and Policy, Advanced Accounting, Cost Accounting, Auditing and Tax Laws and Banking and Finance. Preparing for class room activities regarding learning material and educational resources. Prepar

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5. Cross Functional Experience - Recruitment Team Training & Development GPRS Trouble Shooting Team Customer Retention Call Of Fame (Jury Member)

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