Senior IT help desk executive
Marc Group of Company
04 October 2016 —
15 January 2019
• Handles Identity and Access Management; provisioning, supporting, and disabling user accounts and profiles
• Provide established on-call technical support using a rotational schedule
• Support end-users with the application, computer, desk phone, printer and basic network related issues following
established policies, processes, and procedures
• Install workstations, laptops, printers and other desktops related equipment as directed by service request tickets,
including asset tracking and systems monitoring
Server Management
(Installation, Backups and
Upgrading)
Office 365 installation &
Configuration.
Technical writing –
Training Manuals
Project Management
Desktop & End-user Support
Wireless Network
Configuration & Installation
MS Office Proficient
Project
Management/Coordination
End-user Support
Windows Ops installation &
Configuration
System Administration Project Scope/planning
Document Processing
Trouble shooting & Problem
Solving
ERP & Application
Software installation
Project Budgeting
Data Collection, Analysis, &
Processing
Communication & Customer
service skills
Administration
/Management
Project Documentation /MIS
Database Management &
backup
Remote Desktop Support Content Management
Agile Project Mgt Tech (Scrum
& Sprint Planning)
• Assist in moving desktop equipment to different locations
• Responsible for supporting desk phone devices and management software
• Works cohesively with fellow team members, management, escalation points, and vendors to ensure the right
solutions are implemented and sustained
• Prepare daily and monthly reports in order to coordinate and follow up the resolution for open/pending incidents