Summary of Career

1. Ensure processing of all requests as per defined turn-round time and accuracy Applicable KPI (Key performance Indicator)

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2. • Ensure all cases are processed as per the Standard Operating Procedures of the group

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3. Regular interaction (need-based or on-going, as applicable) with Onshore counterparts (manage client queries, escalations and resolution in a timely manner • Authorize transactions based on discretionary power

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4. Ensure adherence to all process specific and generic controls as per AYIC • Ensure 100% compliance to group policy at RBS

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5. Conduct Knowledge Assessments for the team members • Ensure adherence to process manuals and communicate updates to the team as and when required • Build capability by learning other processes • Complete mandatory training programs Interpersonal Skills • Active participation in daily team huddles, maintaining good relationships

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6. Preparation of daily reports like exceptions works details, ageing report and quality & accuracy etc.

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7. Adherence to process SLA & turnaround times (TAT).

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8. Handling customer’s accounts with respective rejection types. 7. Monitoring group mailbox. 8. Adherence to process SLA & turnaround times (TAT). 9. Ensure to process the transactions accurately leading to no operation loss

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9. Chat, call and e-mail to customers

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10. Training and development

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