Summary of Career

1. Technically Sophisticated Professional with 5 years of Experience in Technical support and Helpdesk coordinator in various subject

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2. Experience in Tech Support functions for various Hardware issues for Walk-IN or ON-Call Customers.

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3. Hands on experience in Laptops and laptop accessories with new updates

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4. Hands on experience in Troubleshooting desktops & installing new soft wares.

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5. Hands on experience in creating trouble tickets and assigning Calls to Engineers /Technicians and achieving TAT

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6. Managing all the sales related activity of the company.

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7. Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.

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8. Writing up accurate and grammatically correct sales correspondence.

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9. Ordering and ensuring the delivery of goods to customers

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10. Closing the customer complaints within the TAT time

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