IT Project Manager
Johnson Controls International
02 May 2016 —
30 April 2024
IT Project Manager
• IT Infrastructure Modernization: Managed IT infrastructure modernization for 12,000 users across the EMEA region, including ERP, HRMS, and Cisco phone systems, ensuring timely project completion and effective team coordination.
• Change and Process Improvement: Led strategic change management and process improvement projects valued at $24.7 million, enhancing operational efficiency by 25%, reducing costs by 18%, and effectively managing team performance and project timelines.
• Vendor Management: Directed vendor management and solution design, aligning with organizational objectives and achieving a 15% reduction in vendor-related costs through proactive risk management and strategic negotiation.
• Stakeholder Engagement: Secured stakeholders' buy-in for IT solutions through effective communication and presentation, leading to a 10% increase in budget approvals and successful project outcomes.
• Leadership: Demonstrated strong leadership by guiding cross-functional teams through complex projects, fostering a culture of excellence and accountability.
• Global Team Collaboration: Facilitated collaboration with global IT teams to support organizational strategies, resulting in a 12% increase in project delivery speed and improved team synergy.
• Project Management Framework: Developed and implemented standardized processes, improving delivery timelines by 20%, increasing stakeholder satisfaction by 30%, and reducing overhead costs by 15%.
• Risk and Stakeholder Management: Managed stakeholder expectations and conflicts, leading to a 20% improvement in trust and collaboration, a 15% increase in project success rates, and effective risk mitigation strategies.
Senior Business Analyst
• Requirements Analysis: Conducted comprehensive requirements analysis, reducing project rework by 20% and increasing accuracy by 15%, enhancing efficiency and cost-effectiveness.
• Data Analysis: Performed detailed data analysis, improving business forecasting accuracy by 25% and increasing revenue by 10% through optimized resource allocation.
• Business Case Development: Created and presented detailed business cases, securing a 25% increase in project funding approvals and aligning projects with business objectives.
• Process Mapping: Developed and maintained detailed process maps, identifying key areas for improvement and ensuring alignment with business goals.
• User Acceptance Testing (UAT): Coordinated and conducted UAT, ensuring that deliverables met business requirements and user expectations, leading to a 20% decrease in post-deployment issues.