Experience as Customer Service Coordinator

• Employer

  S.M Jaffer & Co

• From

  18 September 2017

• To

  To date

• Detail

  Managed client calls and addressed inquiries via email to ensure effective communication and customer satisfaction.
  
  Effectively managed relationships with third-party vendors, skillfully negotiating terms to secure the most cost-effective agreements, and placing orders to optimize financial efficiency.
  
  Produced sales quotations for approval and subsequently generated sales orders upon client confirmation, ensuring a streamlined and accurate order processing workflow.
  
  Managed the systematic recording of Field Survey Reports, ensuring meticulous documentation and adherence to established record-keeping procedures.
  
  Maintained comprehensive records of vendor invoices and payments, ensuring accuracy and adherence to financial protocols.
  
  Compiled and verified documents, ensuring completeness, and subsequently submitted them to the billing department for client invoicing.
  
  Oversaw departmental attendance to ensure accurate and timely recording, fostering an organized and efficient working environment.
  
  Managed and maintained precise records of issue memos, ensuring systematic documentation and adherence to established protocols.