Mian Zain Daud
Accounts Executive / Customer Services Executive
Lahore
Summary of Career
1. Dealing and managing all Cash, Credit Card, Bank Transfer and Online payments of organization.
2. Coordination with Operations, Sales and Drivers team for payment collection & settlement.
3. Allocation of Payment and posting of Vouchers. Deposit, withdraws of cheques and cash in CDMs or ITMs and also collect return cheques.
4. Entering Bank’s merchant machines details in ERP System, for basis of Reconciliation
5. Visit bank branches for document upgradation Like KYC, Trade License. Update Company’s own generated CRM system.
6. Generate daily closing report and provide the same to management. Coordinate and update officials through emails about customer’s concerns.
7. Preparation of monthly, quarterly, bi-annually and yearly account reports for Higher Management.
8. Provide sales persons their sales report every month for performance review.
9. Send all customers Statement of Accounts at the 2nd of every month and Coordinate with customers for account settlement, payment schedules and cheque collections.
10. Issuance of post-dated cheques to suppliers & discounting of customer’s post-dated cheques and preparation of employees monthly salary.
I have won laptop from Government of Punjab on the basis of merit. I have got an Umrah trip for 10 days from Organization on the basis of my best performance.
Experience as Partner / Owner
Connexion Mobile & Stationers
26 June 2022
To date
o Purchasing of mobile accessories and stationery products from their respective markets.
o Price tagging of products and enter inventory in system.
o Display products on counters or on racks.
o Dealing and negotiating with customers.
o Placing online orders from various vendors and also dealing visiting vendors.
o Handling angry and aggressive customer and dealing with them politely and provide solution to them for their issues.
o Managing and maintaining sales sheets in system for further analysis and inventory calculation.
o Preparing weekly and monthly reports for further decision making.
Experience as Customer Support Executive
Mindbridge Pvt Ltd
05 April 2021
20 June 2022
o Provide customers support in their concerns via chat.
o Provide support to customers of 7 countries of Gulf.
o UAE, Oman, Qatar, Jordan, Egypt, KSA and Bahrain.
o Contacting restaurants and rider for customer’s issue resolutions.
o Putting customers on hold on chats and do outbound calls for their issue resolution.
o Coordinate and update officials through emails about customer’s concerns.
o Managing and maintaining appropriate chat duration without compromising quality services.
o Late orders, Missing items, Wrong orders / items, Rider’s behavior, Modification in order’s menu are major concerns of customer, which are address by team work.
Experience as Customer Services Executive
Samsung Pakistan Pvt. Ltd.
25 September 2016
25 September 2017
o Provide customers with troubleshooting of products.
o Update about current prices of products.
o Current promotions & offers.
o Recording and maintaining customer details in computerized software (GCIC).
o Provide solutions by inbound calls, outbound calls.
o Coordinate and update officials through emails about customer’s concerns.
o Facilitate customers by Live Chat medium.
o Resolving mobile issues of customers by “Remote Management Services”.
o Managing and maintaining call duration without compromising quality services.
o Attend new product launching demonstration sessions.
Experience as Assistant Accountant
Al Zayat Carton Production Factory L.L.C.
01 September 2013
16 March 2016
o Preparation of monthly, quarterly, bi-annually and yearly account reports for Higher Management.
o Provide sales persons their sales report every month for performance review.
o Send all customers Statement of Accounts at the 2nd of every month.
o Coordinate with customers for account settlement, payment schedules and cheque collections.
o Issuance of post-dated cheques to suppliers & discounting of customer’s post-dated cheques.
o Preparation of employee’s monthly salary.
o Verifying of customer’s sign & stamp on invoices returned back after delivery of product.
o Reconcile annually with customers and suppliers about “Balance Confirmation”.
o Assisting finance manager with documentation required by banks in O/D and other facilities.
o Meeting with Sales persons twice a month for discussing and settling the issue of their customer.
o Issuance of invoice and receipt vouchers to customers against payment received.
Master 20 March 2018
Masters of Business Administration (Equivalent to MS) Area of Specialization : Management Institute Name: Virtual UniversityBachelor 15 September 2012
Bachelors of Business Administration (BBA Hons.) Area of Specialization: Finance Institute Name: University of Education Lahore.Effective Communication
Accounting & Finance
Office Management
Computerized Accounting