Zuhaib Ahmed
IT Prefessional
Dubai
Summary of Career
1. Successfully Managed (IS Service Desk Portal) console and taking actions on the tickets logged by users.
2. Installing software, windows 7, windows 8.1, & windows 10, Scanners & Network Printers.
3. Provided 1st line support, Setup new users domain creation on Active Directory (AD)
4. Plan & complete daily assigned tasks within deadlines.
5. Coordinating vendors for licensing & warranty claims.
6. Coordinating with finance department regarding fixed assets.
7. Testing IT equipment and maintain company’s assets
8. Managing documentation for I.T equipments.
9. Ability to prioritize tasks according to severity of problem.
10. Excellent organizational, multitasking and analytical skills.
Experience as System Support Engineer
Marie Stopes Society
01 July 2017
30 June 2018
Successfully Managed (IS Service Desk Portal) console and taking actions on the tickets logged by users.
Diagnosing and solving hardware/software issues.
Installing software, windows 7, windows 8.1, & windows 10, Scanners & Network Printers.
Configuring computer operating system applications (MS office 365, MS Ax Dynamics ERP 2012)
Email accounts backups.
Provided 1st line support to 100+ end users.
Setup new users domain creation on Active Directory (AD)
Escalate support issues as necessary to Senior Service Team & Vendors.
Plan & complete daily assigned tasks within deadlines.
Coordinating vendors for licensing & warranty claims.
Coordinating with finance department regarding fixed assets.
Testing IT equipment and maintain company’s asset application Asset Management System (AMS)
Managing documentation for I.T equipments.
Bachelor 15 March 2017
BS COMPUTER SCIENCE