Experience as Operation Manager/Customer Service Manager Bank

• Employer

  BANK ISLAMI PAKISTAN LIMITED

• From

  23 July 2023

• To

  To date

• Detail

  Responsibilities to Supervise and lead a team of banking professionals, providing guidance and support. Monitor and analyze operational performance, identifying areas for improvement and implementing solutions. Ensure adherence to regulatory requirements and internal policies to mitigate risks.

Experience as Customer Service Manager/Operation Manager Bank

• Employer

  BANK ISLAMI PAKISTAN LIMITED

• From

  23 July 2024

• To

  To date

• Detail

  Supervise and lead a team of banking professionals, providing guidance and support. Monitor and analyze operational performance, identifying areas for improvement and implementing solutions. Ensure adherence to regulatory requirements and internal policies to mitigate risks.
  

Experience as Guest Service Officer

• Employer

  Marriott Hotel Karachi

• From

  14 October 2002

• To

  24 April 2007

• Detail

  Customer services and cash management. Administration

Experience as Authorized Signer, Head Teller

• Employer

  CITI BANK OF PAKISTAN

• From

  25 April 2007

• To

  30 September 2011

• Detail

  Reviewing and analyzing financial data, such as profit and loss statements, balance sheets, and other reports, to ensure the bank is operating efficiently.
  Monitors the processing of consumer account transactions, maintenance of account records and entry of account data into financial institution departments.
  Assist customers in resolving queries & complaints and provide feedback. Monitoring, resolution of issues and service delivery

Experience as Operation Manager

• Employer

  FAYSAL BANK LIMITED

• From

  02 November 2011

• To

  06 November 2020

• Detail

  Cash Management. Voucher Examination, Repair and maintenance Administration.
  Reviewing and analyzing financial data, such as profit and loss statements, balance sheets, and other reports, to ensure the bank is operating efficiently.
  Monitors the processing of consumer account transactions, maintenance of account records and entry of account data into financial institution departments.
  Assist customers in resolving queries & complaints and provide feedback. Monitoring, resolution of issues and service delivery

Experience as Relationship Manager

• Employer

  MCB Islamic Bank Limited

• From

  23 August 2021

• To

  19 July 2023

• Detail

  Deposit mobilization. Introducing new customers, cross selling, portfolio management,
  Reviewing and analyzing financial data, such as profit and loss statements, balance sheets, and other reports, to ensure the bank is operating efficiently.
  Monitors the processing of consumer account transactions, maintenance of account records and entry of account data into financial institution departments.
  Assist customers in resolving queries & complaints and provide feedback. Monitoring, resolution of issues and service delivery

Experience as Operation Manager

• Employer

  U Bank – U Microfinance Bank Limited

• From

  20 July 2023

• To

  22 July 2023

• Detail

  Reviewing and analyzing financial data, such as profit and loss statements, balance sheets, and other reports, to ensure the bank is operating efficiently.
  Monitors the processing of consumer account transactions, maintenance of account records and entry of account data into financial institution departments.
  Assist customers in resolving queries & complaints and provide feedback. Monitoring, resolution of issues and service delivery

Guest Relationship Management Programe

• Duration

  2 Months
• Description

  Guest Relationship programe to attend all customers with high standerred services

Spoken English Proficiancy Course

• Duration

  3 Monts
• Description

  English language Basic program course

Train The Trainers

• Duration

  1 Month
• Description

  Train the Trainer programe is to prepare our supervisors who attend to workers as per describe stander

Fire Fighting Training Certificate

• Duration

  2 weeks
• Description

  Fire fighting Training program conducting By Marriott Hotel through Civil Defence Authority of Sindh. Karachi

Appreciation Letter.

• Duration

  1
• Description

  Appreciation Letter from Consulate General of USA Karachi for best service provider on behalf of Citibank

Ethics and Values

• Duration

  1 Day
• Description

  Ethics and values importance

Islamic Banking Certificate Programe

• Duration

  1 Week
• Description

  Complete training about islamic banking and principal.

MS Office

• Duration

  3 Monts
• Description

  Computer Typing and using MS Office Certificate. Excel, Word, Power Point and outlook E mails etc