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Rupa

Associate
Coimbatore

Profile Views 44

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Last Seen: 13 November 2022 8:08 PM

Skills

Incident Management Query Handling Customer Handling MSExcel SQL Monitoring support Monitoring activities with respect to standard procedures Remedy Tool Customer support

Experience
3 Years
U.A.E Experience
Fresh
Industry
Telecommunication / Customer Service
Nationality
INDIAN
Visa status
Not Applicable
Qualification
Master - MBA International Business
Driving License: NA

Other Matching Titles/Position

Operations Associate

Application support Analyst

Data Analyst Entry level

Industry Titles

Telecommunication / Customer Service

Information Technology

Summary of Career

1. A responsible application monitoring analyst, passionate about delivering outstanding quality and service

2. Offering 2 years and 5 months of experience in industry with history of recognition for performance.

3. An optimistic hard working person and strongly believe in team work and has ability to work under pressure

4. Re-entering work force after a period of investing time in raising family while staying updated in the field of IT with a post graduate Degree and occasional freelance work

5. Developed team communications and information for meetings by maintaining courteous and effective working relationships

6. Maintaining a clean and enjoyable working environment.

7. Handling and solving the critical issues.

8. Training the newly joined employees

9. Submit timely reports and prepare presentations

10. Assist colleagues whenever necessary

Work Experience (Employment History)

Experience as Application Support Analyst

Employer

Cognizant
From

08 June 2011
To

27 November 2013
Detail

Worked for Cognizant Application Services (Internal
Project)
Played role of application support engineer
supporting close to 70 plus applications which is
used internally
Awarded as ASSOCIATE OF QUARTER (Q2), Associate
of month, Customer champion and shining star for
best performance,Tech Champ in team
Have trained ELTs
Have received client appreciation for best service provided

Experience as Associate

Employer

KGiSL
From

10 June 2022
To

To date
Detail

Monitoring over 30 plus APIs in AppDynamics portal.
Monitoring backend application in MS SQL using
queries.
Recognizing discrepancies and promptly addressing
for resolution.
Created spreadsheets using Microsoft Excel for daily,
weekly and monthly reporting.
Worked flexible hours across weekend and holiday
shifts.
Developed team communications and information
for meetings by maintaining courteous and effective
working relationships..
Learned new skills and applied to daily tasks to
improve efficiency and productivity