Adeeba qasim
SERVICE COORDINATOR
KARACHI
Summary of Career
1. Receptionist
2. Service ambassador
3. Call center representative
4. Chat support representative
5. No
6. No
7. No
8. No
9. No
10. No
Experience as CUSTOMER SERVICE COORDINATOR
Inbox Business Technologies
22 December 2022
To date
1. Management of teams and individuals
2. Manage and co-ordinate day-to-day activities within the service
3. Ensure good practice within services
4. To establish and maintain effective communication
5. Participate in the On-Call system
6. Assessing the service needs of clients and linking them to the appropriate resources and providers
7. Scheduling appointments for clients, answering phones and tracking clients' service records
8. Evaluating the quality of all services and identifying areas that need improvements
9. Respond customer via emails
10. Ticket generation on incident management
11. Follow up customer calls where necessary
12. Escalate and drive resolution of support issues Route calls to appropriate resource
13. Handling difficult customers
14. Handling dell partner portal Coordinating with Dell and DHL for shipments and other issues
15. Managing follow-ups and feedbacks
Experience as SERVICE AMBASSADOR
Bank ALfalah Ltd
19 March 2019
11 October 2021
1. Greeting customer
2. Answering and forwarding phone calls
3. Handling front desk and being a first interaction point for customer
4. Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
5. Guiding customer according to their needs Customer service
6. Responding to customers via calls and email
7. Coordination with other departments for follow-ups on all matters
8. Provides administrative support to ensure efficient office operations
9. Perform other clerical receptionist duties such as filing, and photocopying
10. Arranging couriers
11. Sorting and distributing post
12. Handling documents
13. Data entry and management
14. Taking follow-ups on customer request
15. Making calls for customer feedback
16. Managing lower staff to ensure day to day activities are properly done
17. Office management to ensure all processes and documents are completed and at their right place
18. Supports team in all office-related tasks
Matric 15 September 2017
MBA