Experience as IT Specialist

• Employer

  FIVE Holdings

• From

  23 February 2023

• To

  To date

• Detail

  • Single Point of Contact (SPOC) for Chairman, CEO, CFO, and senior executives, resolving 100% of VIP support requests within SLA.
  • Managed 100+ end-user accounts across Microsoft 365 and Active Directory, including license assignment, password resets, and access permissions.
  • Successfully led migration of 100+ users from Google Workspace to Microsoft 365, achieving zero downtime and zero data loss.
  • Oversaw procurement, configuration, and deployment of IT assets (laptops, mobiles, iPads), ensuring 100% compliance with company standards.
  • Maintained uninterrupted access to business-critical applications (Adobe CC, AutoCAD, Lumion, Zoom, PlanSwift) by implementing proactive license renewal tracking.
  • Delivered flawless audio-visual setup for 50+ executive board meetings and AGMs, including sound testing, video conferencing (Polycom, Owl, Tandberg, Cisco) and presentation readiness.
  • Configured and managed SharePoint and OneDrive for departmental collaboration, including secure folder sharing and permission management.
  • Implemented backup solutions and Endpoint Central monitoring, ensuring zero data loss incidents and compliance across devices.
  • Coordinated with vendors and Finance via SAP Ariba, reducing procurement turnaround by 20% and avoiding payment delays.
  • Supported multiple remote properties (villas, offices, aircraft) with on-site and remote troubleshooting, ensuring executive continuity even on weekends and public holidays.
  • Trained and assisted junior IT engineers in Mac and Windows troubleshooting, improving team efficiency and knowledge-sharing.
  • Trusted with sensitive executive requirements, including phone cloning, Apple ID/device setup, and entertainment system support (Apple TV, OSN, TOD, Disney+).