Over 3 years of hands-on experience in managing and supporting IT infrastructure, with a strong focus on network devices and user support. Proven expertise in configuring and maintaining network equipment including switches, routers, firewalls, access points, and IP cameras. Adept at resolving network issues through efficient troubleshooting and monitoring tools like PRTG.
Key responsibilities include:
Configuration and Installation:
Setup and configuration of network devices (routers, switches, firewalls, access points, IP phones, and cameras).
Installation and troubleshooting of CCTV surveillance systems.
Configuration of Microsoft Outlook, user profiles, and system settings.
OS installation and system setup for end-user devices.
Installation and configuration of printers and related peripherals.
Technical Support & Maintenance:
User account management and support through Active Directory and internal systems.
Diagnosing and resolving issues related to system hardware, printers, and software.
Managing ticketing systems for logging and resolving IT support requests.
Providing timely technical support for hardware, software, and connectivity issues.
Monitoring & Asset Management:
Monitoring network performance using tools like PRTG Network Monitor.
Conducting regular system checks and preventive maintenance.
Maintaining detailed records for IT assets and inventory management.
Soft Skills & Work Ethic:
Strong problem-solving skills and technical thinking for quick issue resolution.
Effective communication with users and team members to ensure minimal downtime.
Experience in working in fast-paced environments with a customer-first mindset.