Experience as

• Employer

• From

  01 January 2013

• To

  31 January 2014

• Detail

  Responsible for support of hardware and software, networking and technical support issues. Major accounts handled included Accountant General’s Office, District Commissioners Office, and other private and government sites.
  Job Responsibilities:
  · Identifying and making contact with new prospective clients, arranging meetings with prospective clients.
  · Meeting clients at their offices, identifying their requirements and then proposing solutions while highlighting the benefits of the company’s software products and services.
  · Answering any technical IT questions that clients may have and arranging for after / post sale support to client.
  · Developing sustainable relationships with decision makers and raise brand awareness with customer engagement.
  · Identifying problem areas to resolve and coming up with new strategies to build a proper IT platform.
  · Arranging for software demonstrations for customers.
  

Experience as

• Employer

• From

  01 February 2014

• To

  30 April 2016

• Detail

  Responsible for IT Department. Taking care of customer order requirements and taking care of organizational electronic/digital data was part of my portfolio.
  Job Responsibilities:
  · Manage information technology and computer systems.
  · Plan, organize, control and evaluate IT and electronic data operations.
  · Design, develop, implement and coordinate systems, policies and procedures.
  · Ensure security of data, network access and backup systems.
  · Information analysis and administration of computer networks.
  

Experience as

• Employer

• From

  01 January 2017

• To

  31 May 2017

• Detail

  · Handles incoming calls or inquiries from prospective customers
  · Assists customers effectively by solving customer disputes
  · Provides customer additional information or explains services
  · Discusses products offered and ensures customer satisfaction
  · Accurately captures customer information
  

Experience as

• Employer

• From

  01 June 2017

• To

• Detail

  · Managing information technology and computer systems
  · Controlling and evaluating IT and electronic data operations
  · Identify problematic areas and implement strategic solutions in time
  · Managing Hospital Management System software
  · Managing FortiGate Firewall
  · Creating user accounts for the domain
  · Managing camera recordings for the center
  · Basic knowledge of IP Avaya telephone systems