Experience as

• Employer

• From

  01 November 2007

• To

  01 July 2006

• Detail

  CUSTOMER SERVICES EXECUTIVE :
  Job responsibilities;
  * Facilitating incoming customer inquiries and requests regarding various products and services.? Logging customer requests.
  * Handling customer complaints and co-coordinating with various departments.
  * Effectively use a variety of computer programs to access customer details and databases, and research options.
  * Cross selling new products and facilities of the bank to existing customers.
  * Delivering quality service to customers in order to achieve total customer satisfaction.
  * Developed strong relationships with managers and staff, creating a cohesive and productive team within a deadline-driven environment.
  SELECTED ACCOMPLISHMENTS:
  Awarded with Certificate of Excellence for being top performer in Standard Chartered Bank.

Experience as

• Employer

• From

  30 November 2009

• To

  31 December 2007

• Detail

  CUSTOMER SERVICES EXECUTIVE - CALL CENTER :
  Job responsibilities;
  * Facilitating incoming customer inquiries and requests regarding various products and services.
  * Logging customer requests.
  * Handling customer complaints and co-coordinating with various departments.
  * Effectively use a variety of computer programs to access customer details and databases, and research options.
  * Cross selling new products and facilities of the bank to existing customers.
  * Delivering quality service to customers in order to achieve total customer satisfaction.
  * Developed strong relationships with managers and staff, creating a cohesive and productive team within a deadline-driven environment.
  
  SELECTED ACCOMPLISHMENTS:
  
  A call entitled as call of fame at UBL.

Experience as

• Employer

• From

  31 December 2009

• To

  30 April 2012

• Detail

  COMPLAINT ANALYST :
  Job responsibilities;
  * To handle all complaints and queries raised by clients through various mediums.
  * To ensure timely and effective resolution of clients complaints / queries within turnaround time by monitoring and following up with the concerned department who are responsible to resolve complaints and to close the same on Complaint Management & Tracking System.
  * To address every complaint of customers, received through various mediums, identifying and eliminating the shortcomings by taking corrective measures diligently, within a specified turnaround time
  * Maintaining and consolidating various MIS’s for data records, in order to keep a track of all resolved and under process complains and queries.
  
  CONTRIBUTIONS SNAPSHOT:
  Responding quickly and diplomatically to client concerns to ensure superior service and satisfaction within the defined deadlines, Introduced several new innovative strategies that have lead to client retention and setting an example for the other team members
  

Experience as

• Employer

• From

  01 May 2012

• To

  31 December 2015

• Detail

  MARKETING TEAM LEADER:
  Job responsibilities;
  * Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
  * Serve as meeting manager.
  * Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
  * Assure that the team members have the necessary education and training to effectively participate on the team.
  * Lead by setting a good example (role model)
  * Strive for team consensus and win-win agreements.
  * Maintain records and files.
  * Effectively use a variety of computer programs.
  * Stay in touch with clients to provide quality service to customers in order to achieve total customer satisfaction.
  * Sending emails and coordinate with concerned departments in order to resolve the queries.
  * Sourcing potential clients and invite them to use our services.
  * Attending meetings, taking minutes and making notes.
  * Managing all the papers work that are required for processing.
  * Give orientation and basic training to new staff.
  * Create marketing material through emails and other software.
  
  Contributions Snapshot
  Filled leadership void, revitalized languishing staff morale, transforming culture of complacency into one that emphasized service excellence, consistency & efficiency. Identified and rectified operational deficiencies and areas for improvement.
  
  SELECTED ACCOMPLISHMENTS:
  
  At Century Financial Brokers LLC I was awarded with an Apple iPad for being a “Top Performer”
  

Experience as

• Employer

• From

  01 January 2016

• To

  28 February 2017

• Detail

  CLIENT SERVICE EXECUTIVE / ASSTING Asst. CEO :
  Job responsibilities;
  * Greeting customers, in person or on the telephone; answering or referring inquiries.
  * Maintain scheduling and event calendars.
  * Providing secretarial services to Assistant CEO, writing letters, planning meetings, updating calendars, handling correspondence.
  * Providing information to clients about the product and services offered by the company.
  * Following up with the clients for proposed quotations and updating status and call description in the sales force system for all clients. Keep track of open quotations within the sales force system and close when completed.
  * Email correspondence with clients.
  * Maintaining proper logs for all activities including letter, Certificate, sample of products, catalogues and brochures sent to the clients.
  * Handling client complaints and following up until it is resolved.
  * Handling couriers.
  * Maintains promotional supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  * Promotional Activities for product marketing.
  * Using content management systems to maintain and update company website and internal databases.
  * Updating newsletters and memos on company’s portal.
  * Activating clients on company’s portal to help client retrieve required information.
  * Prepare and disseminate different types of forms, catalogues and brochures.
  * Preparing monthly reports and analysis of target achieved.
  * Prepare letters required by the client regarding the product and services which he wants to submit for approval to proposed projects.
  * Filling out Vendor registration forms in order to get registered as a supplier with other companies.
  * Handling Calls in office for after sales services.
  * Conducting survey to analyse the company performance and understand the client's needs.
  
  Contribution Snapshot:
  Implemented and conducted surveys for quality check and also implemented different procedures to increase the quality services for instance marking over the samples with quality stickers to ensure the client about the quality.