Summary of Career
Experience as
16 June 2010
22 July 2011
IT Administrator
• Desktop/Laptop and phone support.
• Printer/Fax support
• Backup system support
• Updating current infrastructure
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
• Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable time frame.
• Provide initial assessment of urgency and business impact on all support calls.
• Train non-technical staff in efficient way & effective usage of computers.
Experience as
05 September 2011
07 December 2016
Desktop and Network Support:
• Install and maintain Computer hardware and software
• Create and restore Windows images
• Punch down an RJ45 Keystone Jack with a Punch Tool
• Manage LAN devices using management systems and tools.
• Participates in the installation and maintenance of Structured cabling systems
• Connect patch cables between switches cabinet and patch panel cabinet in the server room
• Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool
• Troubleshooting and repairing Networking and Hardware problems
• Troubleshooting and Solving Printers & Scanners problems
• Troubleshooting MS Office 2007/2010 (Word, Excel, Power Point and outlook)
• Troubleshooting System & Server Hardware’s
• Analyze and resolve technical problems for established networks.
• Install and Upgrade PC and Network Device Hardware such as all networks device & photocopier &Serve as technical specialist in network problem and emergencies.
• Handled the setup, installation and configuration of Operating System used, word processing related programs, internet related programs, antivirus program, DSL/dialup internet and Router Configuration.
• Maintaining the Back-up system
Training:
• Delivered training programs in information and communication technology.
• User Skills - desktop applications such as MS Office, internet browsers and company-specific applications.
• Involved in Training of e-Aushadhi online Medicine Software
• Monitoring of Medical Institutes with the help of e-Aushadhi online Software.
• Resolving problems related to e-Aushadhi software
• Carrying out training needs analyses
• Defining the skill sets needed to perform different roles in e-Aushadhi software.
• Designing training programmes appropriate to the skills needed
• Designing course materials and other documents such as handouts, manuals and exercises
• Supporting and coaching learners using learning technologies to deliver skills
• Maintaining appropriate records of learner development and resource allocation.
Master 17 June 2015
Masters in Computer Application