Experience as CUSTOMER SERVICE OFFICER/CASHIER

• Employer

• From

  01 November 2016

• To

  01 September 2020

• Detail

  KEY RESPONSIBILITIES:
  
  Strong cash handling skills to ensure minimal cash variances
  Greets and facilitates guests on the floor by encouraging them to use all games and rides available in the facility by having strong product knowledge of the FEC.
  Proficient in using the company’s IT systems (including but not exhaustive to Embed, AX and Bowling System) to a high standard.
  Stays updated on all promotions and offers and advise customers on the best value for money transactions available that meet their specific requirements in turn maintaining a strong spend per transaction.
  Maintains excellent guest service at all times, handles all guest complaints promptly and professionally and ensures immediate escalation to the Manager on duty as required.
  Ensures that the Redemption Counter/merchandise items are presented accordingly as requested by the Area Manager/FEC Manager.
  Operates rides and attractions according to the Standard Operating Procedures (SOPs’) and Risk Assessments
  Ensures that all guests use the Personal Protective Equipment (PPE) required for certain attractions in the correct manner.
  Provide appropriate first aid treatment that they have been trained to do, and that is reasonable in the circumstances.
  

Experience as SALES ASSOCIATE

• Employer

• From

  15 October 2014

• To

  28 September 2016

• Detail

  
  KEY RESPONSIBILITIES:
  
  organizing sales visits
  Greeting customers who enter the shop.
  Aiming to achieve monthly or annual targets.
  Assisting shoppers to find the goods and products they are looking for.
  Being responsible for processing cash and card payment.
  Stocking shelves with merchandise.
  Demonstrating and presenting products.
  Ensure that customers receive best service.
  
  

Experience as HOSTESS/WAITRESS

• Employer

• From

  07 July 2010

• To

  31 October 2013

• Detail

  Welcomed and greeted guests
  Offered appropriate seating arrangements
  Presented menus and take orders
  Ensure the quantity of meal is sufficient for the customers
  Presented orders to the kitchen and ensure fulfilled
  Set up dining rooms and made reservation arrangements
  Assisted room service when and as needed